Customer Services Team Leader

Our client is seeking multiple roles across customer service, marketing, data, payroll, sales, and student support. The postings share a common emphasis on customer-centric service, team leadership, and operational excellence. Below is a refined, consolidated version that preserves the original information while applying clean, tag-based formatting with clear sections.

Overview

Roles include Customer Service Leader, Zendesk Administrator, Marketers / Student Advisors, SETA Executive, Collections / Payroll / Debtors & Creditors Clerk, Data Co-ordinator, Ecommerce Executive, Customer Success Operations Manager, and Sales / Outbound roles. Each position requires a focus on delivering exceptional service, collaborating with cross-functional teams, and driving process improvements. Some roles specify location (e.g., South Africa, Bellville) and salary / benefits where provided.

Customer Service Leader

Responsibilities :

• Provide timely and quality responses to customer complaints and escalations across all channels.
• Embed a customer-centric approach in processes and interactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Manage day-to-day operations of the customer service team.
• Provide training and support to team members in complaints handling and customer service skills.
• Contribute to a positive team culture and motivate staff toward performance targets.
• Monitor team performance and ensure adherence to quality metrics.

Must haves :

Zendesk Administrator

Responsibilities :

Requirements :

Marketers / Student Advisors

Key Responsibilities :

Requirements :

Skills & Competencies :

SETA Executive

Core Responsibilities :

Required Competencies :

Qualifications & Experience :

Collections / Payroll / Data & Systems

Collections

Payroll / Debtors & Creditors Clerk

Data Co-ordinator

Overview

Key Responsibilities :

What We Are Looking For :

Ecommerce Executive

Overview

Requirements :

Customer Success Operations Manager

Overview

Key Responsibilities :

Requirements :

Benefits :

Sales & Other Roles

Overview

Important Note : This document consolidates multiple roles with similar markets and recurring requirements (customer service, sales, data, administration). Each posting retains its core responsibilities, requirements, and benefits as described above. Applicants should review the specific role and location in the original posting when applying.

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