Senior Immigration Manager

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Position Overview

The Senior Immigration Manager (Head of Production) is responsible for the entire production team in Cape Town, ensuring compliance of SOPs, legislation and quality of work.

Recruiter : ABC Worldwide

Job Ref : Date posted :

Thursday, May 29, 2025

Location :

Cape Town, South Africa

SUMMARY : POSITION INFO :

Position Overview

The Senior Immigration Manager (Head of Production) is responsible for the entire production team in Cape Town, ensuring compliance of SOPs, legislation and quality of work.

Key Responsibilities

• Responsible for whole production team in Cape Town
• Review case assessments and initiations to ensure optimal caseload
• Ensure that NPS is meeting annual targets (Customer Satisfaction is met)
• Checks with branch managers if they meet agreed targets regarding quality improvements and service delivery
• Ensure that all employees adhere to standards, rules and quality; carry out Quality Control and ensure SLAs and NPS targets are met
• Key Account Management for existing corporate clients (KAM)
• Advise immigration rules to data research teams and support any ad hoc reporting
• Advise strategy for complex cases
• Serves as point of escalation
• Organize and plan OOO cover
• Attend and participate in client calls as needed
• Work closely with CRM teams and BD for any client matters
• Communicate with immigration authorities to clarify guidance notes / request application update and / or escalate applications when immigration authorities fail to meet its processing standard / withdraw applications and / or request refund of government fees
• Manage team’s continuing professional development and assessing training requirements
• Involved in hiring new team members
• Work closely with the leadership team on country / region structure and resourcing (headcount)
• Develop the immigration program for country / region

Position Requirements

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Advertising Services

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