E-commerce Customer Support Specialist
Growth TroopsWorkFromHome, Eastern Cape, South Africa21 hours ago
Job description2–3 years of e-commerce or DTC support experience Excellent written English and strong attention to detail Comfortable working weekends on a fixed 5-day schedule Familiarity with AI tools, Shopify, or Gorgias is a plus
E-commerce Customer Support Specialist (AI Assisted) – Remote, US Hours + Weekend Shift
Location : Remote (US Time Zone)
Schedule : 5 days / week including Saturday & Sunday
Overview
We’re hiring a Customer Support Specialist to assist e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product questions across multiple online stores.
Responsibilities
- Manage 100–200 support tickets daily
- Edit and approve AI-generated replies for clarity and tone
- Use Shopify and integrated tools to resolve customer issues
You Bring / Qualifications
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Customer Support Specialist • WorkFromHome, Eastern Cape, South Africa
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