Rooms Division Manager (Pretoria)Sun International • Pretoria, ZA
Rooms Division Manager (Pretoria)
Sun International • Pretoria, ZA
14 hours ago
Job descriptionThe Rooms Division Manager has the overall responsibility and accountability for leading, managing, and integrating the front office, guest services, concierge, and housekeeping operations for the SVC in line with regulations, legislative requirements, and company standards. Understand SVC’s strategic plans and align front of house deliverables Facilitate the programme management and achievement of Rooms Division deliverables Investigate front office, guest services, and housekeeping practices in the industry and benchmark with leading trends and technology Identify and investigate new opportunities to streamline and optimise Rooms Division processes and services for the property Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability Provide clear delegation of authority and accountability for deliverables at all levels Communicate with all relevant Stakeholders internally at a unit and Group level and externally Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property Reports on the results of the function including Rooms Division reports; Monthly Financial Review reports; Risk Reports; Month end reports Oversee Rooms Division standards and processes for SVC – ensuring they are updated and communicated. Align practices with new legislative compliance around health, hygiene, safety and the environment. Facilitate the implementation of sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business. Conduct daily walkabouts of all units and facilities, both front of house and back of house areas to monitor compliance. Conduct unit checks and take any necessary action to ensure standards are being maintained. Ensure all staff are trained and found competent against regulatory and job requirements. Works with internal stakeholders (security and internal auditors) to identify risk areas and address these. Monitor that all security protocols have been adhered to Conducts a competitor analysis and keeps up to date with timeshare resort trends in the market around room standards, amenities and workflow processes. Analyse reports and statistics with regard to demand forecasting and yield management, including short (1-3 months); medium (3-6 months) and long term (6 -12 month) initiatives to achieve targets. Monitor and implement plans to increase occupancies, in line with statistics and current and forecasted bookings including overbooking statistics, hurdle values, length of stay values, etc. Monitor and review reservations bookings, analysing the data in terms of market segments and channels; check the room nights and revenue picked up or dropped off; as well as actuals against budget and forecasts. Check for advance days, weeks and months and resolve any inventory imbalance issues, overselling of room types, and sold-out dates. Implement value add recommendations and cost-effective competitive solutions that address inefficiencies, opportunities, or risks in order to achieve targets. Plan, manage and monitor approved projects and refurbishments within the rooms, as well as soft refurbishments. Drive the rooms upsell programme to maximise revenue potential Provides direction and support to management and employees with regard to Rooms Division policies, procedures, initiatives and innovations. Provides motivation and leadership to promote positive working relationships and employee relations within the department. Track, measure and enhance employee engagement. Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline. Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job). Source and Select talent as per EE plan. Drive the employee value proposition. Performance Management and coaching of reporting managers to ensure KPA’s are achieved. Facilitates a performance management culture. Drive and embed the Sunway blueprint behaviors into the various areas of the rooms division. Plan for and oversee the implementation of reward and recognition initiatives within the rooms division function Manage the financials for SVC’s Rooms Division functions including : Budget. Cost management. Inventory management and stock control of housekeeping linen, chemicals and amenities. Capex. PIP and forecasting. Revenue growth plans and performance. Financial reporting for the function. Oversee the development and updating of uniform and linen controls. Drive the customer value proposition for Rooms Division in line with the unit strategy. Deals with escalations / complaints and identify the root cause to ensure issues are addressed sufficiently. Be available on the floor to interact with VIP and other guests visiting SVC. Monitors customer standards and addresses gaps. Provides support to front office management, guest services management, concierge and housekeeping management as required. Plans, manages and monitors projects and initiatives to improve the customer experience. Develops staff to ensure they have the product and procedural knowledge and competence to deliver against objectives and plans. Develop and coach staff to ensure they have the situational handling knowledge and competence to deliver against objectives. Liaises with the Revenue, Sales and Marketing and Food & Beverage providers to develop customer value proposition for SVC. Communicates plans to functional managers for co-ordination and implementation. Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA and monitors feedback against agreed objectives. Communicates any special guest requirements to other relevant operating departments. Provides feedback and reports back to Unit management on the performance and challenges within the Rooms Division environments. Provides feedback on operations to management team on initiatives, performance, concerns, etc. 3 Year Degree / Diploma in Hotel or Hospitality Management. 8 years’ experience in the hotel industry within a front office environment; including 3 years in a management position. Additional experience in housekeeping would be an advantage Core & Personal behavioural competencies Motivating others / gaining co-operation Decision-making Training; coaching; keeping abreast of new developments in field Analysing / Diagnosing performance of the department / product performance Reviewing - Assessing feasibility; assessing compliance Appraising / Developing Others including evaluating for recruitment, performance, coaching and training Controlling people and non-people resources Influencing & negotiating skills Planning & organising Stakeholder Relationship Management Innovation & continuous Improvement Working with Customers People management Technical / proficiency competencies SVC operational and product knowledge Front office knowledge Housekeeping product and procedural knowledge Compliance Procedures Accommodation Revenue forecasting & analysis Financial & Business acumen (including productivities) Team Planning Proficient Computer Skills – MS Office (Excel); Opera, Ideas High levels of integrity Rooms & Yield Management Labour legislation SHE legislative knowledge and execution Networking skills SLA & Contract management Coaching & mentoring Hospitality / Hotel / Restaurant jobs
Job title : Rooms Division Manager (Pretoria)
Job Location : Gauteng, Pretoria
Deadline : December 24, 2025
Quick Recommended Links
- Jobs by Location
- Job by industries
Job Purpose
Key Performance Areas
Delivered Rooms Division Business Plan
Compliance Management
Rooms Division Product Development
People Leadership
Budget management
Customer Relationship Management
Stakeholder relationship management
Requirements
Education
Experience
Skills and Knowledge
Create a job alert for this search
Rooms Division Manager • Pretoria, ZA
Related jobs
%20Ltd)
%20Ltd)
%20Ltd%20-%20JHB)
Maintenance Manager
Boardroom Appointments • Midrand, South Africa
Perform general maintenance on factory, machinery, and building (interior / exterior).Maintain mechanical and electrical equipment according to checklists and SOPs.
Implement and manage preventative m...Show more
Last updated: 30+ days ago • Promoted
IT Operations Manager (Pretoria)
Hired Recruitment (Pty) Ltd • Benoni, South Africa
To ensure the seamless operation, security, and efficiency of our organization's IT infrastructure across multiple sites and locations.
This includes managing and supporting various operating system...Show more
Last updated: 3 days ago • Promoted
Senior Retail Manager
ARCS • Midrand, South Africa
Minimum 10 years experience in retail management, preferably in a hypermarket or large-format store.Proven leadership and team management skills.
Strong understanding of retail operations, merchandi...Show more
Last updated: 4 days ago • Promoted
SHEQ Manager
Chainlink SA • Kempton Park, South Africa
We are seeking a strategic, results oriented SHEQ Manager to lead our Safety, Health, Environment & Quality function.The successful candidate will design and implement an integrated SHEQ management...Show more
Last updated: 30+ days ago • Promoted
Regional Manager
Lovisa • Centurion, Gauteng, South Africa
Lovisa is global, and its growth is infectiously energetic.POSITION PURPOSE AND EXPECTATION : .The Regional Manager Position is responsible for the achievement of Sales Growth on Last Year by providi...Show more
Last updated: 30+ days ago • Promoted
Regional Sales Manager - Real Estate (Commercial / Residential)
Dina Gates Recruitment (Pty) Ltd • Pretoria West, South Africa
Northpoint Realty Group is seeking dynamic and driven Regional Sales Managers in Real Estate to lead and grow a team of Commercial Real Estate Brokers and Residential Real Estate Agents.Take contro...Show more
Last updated: 30+ days ago • Promoted
Assistant Store Manager
Lovisa • Benoni, Gauteng, South Africa
Lovisa is global, and its growth is infectiously energetic.An early step in a Management Career in Fashion.Top-notch training for becoming a support manager (and piercing training!).Opportunity to ...Show more
Last updated: 30+ days ago • Promoted
Business Development Manager (HealthcareDevelopment)
Boardroom Appointments • Kempton Park, South Africa
Head of Healthcare Development.Business Development Identify and target new business opportunities within the Healthcare sector.
Responsible for achieving sales target through lead generation, prosp...Show more
Last updated: 30+ days ago • Promoted
Property Manager
Surge Staffing • Sandton, South Africa
Manage day-to-day operations of retail properties, including maintenance, security, and cleaning services.Oversee tenant relations, addressing complaints, queries, and lease issues promptly and pro...Show more
Last updated: 20 days ago • Promoted
Key Account Manager - (PERMANENT)
PM Connection • Sandton, South Africa
The Key Account Manager will be responsible for managing and nurturing relationships with the Company’s most significant clients.
This role involves understanding client needs, ensuring the timely d...Show more
Last updated: 25 days ago • Promoted
Test Engineer Manager (Pretoria)
Hired Recruitment (Pty) Ltd • Benoni, South Africa
Increase team’s effectiveness with the following : .Recruitment, selection and orientation;.Assign accountabilities and plan.
.Monitor and appraise job and project results.Develop a climate for offeri...Show more
Last updated: 3 days ago • Promoted
Operations Manager
Telebest • Benoni, South Africa
Years experience in Operations Management.Solar / Renewable Energy or Electrical contracting industry preferred.Proven track record of managing installation projects (residential, commercial and ag...Show more
Last updated: 30+ days ago • Promoted
Business Development Manager
Profession Hub • Akasia, South Africa
Akasia) to spearhead growth in our transport and logistics business.You’ll identify new business opportunities, build lasting client relationships, and deliver tailored logistics solutions that dri...Show more
Last updated: 30+ days ago • Promoted
Security Engineer (Pretoria)
Hired Recruitment (Pty) Ltd • Benoni, South Africa
Responsible for company-wide cybersecurity and related documents, process and record management to ensure that systems and products are safe and effective.
Ensures data integrity, and that informati...Show more
Last updated: 3 days ago • Promoted
Production Team Leader
Assign Services (Pty) Ltd - JHB • Kempton Park, South Africa
We are seeking a highly capable.Jumbo Factory production department.The successful candidate will be responsible for overseeing all manufacturing activities during their shift, ensuring targets are...Show more
Last updated: 30+ days ago • Promoted
Business Development Manager (Healthcare Development)
Boardroom Appointments • Kempton Park, South Africa
Head of Healthcare Development.Business Development Identify and target new business opportunities within the Healthcare sector.
Responsible for achieving sales target through lead generation, prosp...Show more
Last updated: 30+ days ago • Promoted
Facilities Manager
Gijima Holdings • Midrand, South Africa
The Facilities Manager is responsible for the strategic, operational, and client-centric management of Gijimas facilities, with primary responsibility for the Midrand Campus and oversight of region...Show more
Last updated: 30+ days ago • Promoted
Account Manager
TalentLink • Kempton Park, South Africa
As an Account Manager, you’ll be responsible for driving sales growth, nurturing existing customer relationships, and ensuring the smooth delivery of high-quality service across your portfolio.This...Show more
Last updated: 30+ days ago • Promoted