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L1 Engineer / Tier 1 IT Support Engineer
Greys PersonnelSunninghill, South Africa2 days ago
Job descriptionTier 1 IT Support Engineer is responsible for providing first-level support to end-users and resolving common IT issues. Troubleshooting : They diagnose and resolve basic IT issues, such as software glitches, hardware problems, and network connectivity problems. User Support : They provide assistance to users with their computers, software, and hardware. Incident Management : They manage and track IT incidents, ensuring they are logged and addressed promptly. Problem Resolution : They aim to quickly and efficiently resolve user issues, often through guided troubleshooting steps or by providing clear instructions. Escalation : If a problem cannot be resolved at Tier 1, they escalate it to higher-level support for further assistance. Knowledge Base : They may utilize a knowledge base or online resources to find solutions to common issues, according to CompTIA
Job Requirements :
- Appropriate IT Diploma and or Qualification including A+, N+ qualification, Microsoft 365 Fundamentals
- Available Immediately
- Own Transport
- A minimum of 3 years experience in IT with a solid background in IT support
- Strong IT background (technical & future trends)
- Information Technology, including all technical infrastructure, bare servers and networking, systems, processes, desktop
- security, desktop, remote, cloud computing, hosting, web services, hardware, software, and multiple devices (e.g., PCs, Macs, mobile devices).
- Technical troubleshooting and problem resolution
- Customer Experience
- Customer Relationship Management
- Execution & Results Orientation
- Relationship Management & Conflict Resolution
- Networking
- Learning Agility
- Management Information & Reporting
- Attention to detail
- Solution orientation / Problem Solving
- Process orientation
Job Duties :
Salary :
R15,000 - R18,000 CTC (Based on your experience)
How to apply :
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It Support Engineer • Sunninghill, South Africa
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