Digital Transformation Enablement Specialist

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Digital Transformation Enablement Specialist

Apply remote type Hybrid Working locations Bangalore, India time type Full time posted on Posted 30+ Days Ago job requisition id R-

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer / client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders.

What you'll be doing

Key Roles and Responsibilities :

• Collaborates with senior management / leadership to understand the organisation's digital transformation goals and drive towards enablement of such.
• Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration.
• Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools.
• Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
• Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation.
• Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives.
• Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions.
• Designs, plans and implements technical solutions in the end user device space.
• Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns.
• Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations.
• Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows.
• Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology.
• Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions.
• Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development.
• Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools.
• Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated.
• Manages the proof of concept (POC) initiatives.
• Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation.

Knowledge, Skills and Attributes :

Academic Qualifications and Certifications :

Required Experience :

Workplace type : Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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Your career here is about believing in yourself and taking on great opportunities and new challenges.

It’s about growing your skills and expertise in your current role and preparing yourself for the future. That’s why we encourage you to take every opportunity to grow your career within our great global team.

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