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Manager : Operations (Eastern Cape)

Liquid Intelligent TechnologiesEast London, Eastern Cape, South Africa

23 hours ago

Job description

Job title : Manager : Operations (Eastern Cape)

Job Location : Eastern Cape, East London

Deadline : November 01, 2025

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OPERATIONS (Preventative and Remedial)

Oversees, within their area of responsibility, the operational management of preventative, reactive and corrective maintenance on the LTSA Network and Customer Managed Services networks (inclusive of IP, Voice, Transport, Facilities, Optic Fibre Infrastructure and Managed Services – LAN & Voice). Engage with Assistant Managers and Senior Specialists to ensure field resolution and compliance with SLAs.Manage scheduled and unscheduled downtime to minimise impact on customers. Ensurefault management, diagnostics and resolution to meet Liquid Telecom requirements.

Manage incident escalation resolution matrix by operating in a manager capacity within the escalation matrix to ensure that correct decisions are made and in the interest of the client and LTSA network. Managethe spares availability for all Core, Access, CPE equipment, Facility and Optic Fiber infrastructures. ReviewRoot Cause Analysis for all Major Events on the Network and ensure systems put in place to prevent or mitigate its reoccurrence.

Communicatewith various stakeholders on the progress of repairs or maintenance to track progress against required LTSA standard and / or SLAs.Manage and ensure compliance to all maintenance programs. Facilitate, monitor and manage cross functional activities and processes. Managesissues and risks raised against all Service operational regional Projects. Conductregular meetings with relevant stakeholders (Internal & external stakeholders). Effectivelydeal with customer escalations and complaints.

SERVICE DELIVERY – OSP BUILD & FINAL PROVISIONING

Manage resource availability for the supervision and provisioning of new services to enterprise and managed services customers. Overseeall projects executed by the field operations teams under their control. Provideprogress reports to stakeholders on project progress. Ensureperformance requirements of new services are met to ensure revenue and customer satisfaction. Manageoperational teams to ensure quality of installations at customer premises. Manageconstruction in the road reserves and ensure adherence to standards and quality.

Assistwith the evaluation of incoming and outgoing “Right of Way” approvals. Manageproject kick-off meetings. Effectivelydeal with customer escalations and complaints. Managethe equipment preparation and configuration of new services. Overseethe recovery of equipment (customer cancellations). Managethe deployment of last mile fibre installation projects. Consultwith senior management and review proposals to determine goals, time frame, funding limitations and procedures for accomplishing the project / task. OverseeOSP build contractor performance.

Overseeand support Project Managers with planning and execution of projects under their control. Responsiblefor control of various projects and ensures that project goals are accomplished in line with business objectives, within budget and time frame. Adherenceto project management methodology (Prince2) and suggested improvements

MANAGEMENT OF THE BUSINESS UNIT

Management of the sub-departments, internal and external stakeholders to meet company operational goals and objectives. Proactive notification and updates of service failures to be sent timeously to respective stakeholders in order inform all impacted customers. Ensure efficient use of various ERP tools used by the organization to support functional analysis and reporting.

Develop, implement, document and enforce applicable procedures to deliver a unified service within the department. Review report on all non-conformance issues. Reporting progress at regular intervals to senior management. Ensure regional delivery of scorecard objectives. Achieve business objectives by ensuring performance management amongst teams. Effectively manage vendors and contractors to comply and align with various 3rd Party and customer SLAs.

Manage discipline, corporate governance, training and development, and administration. Assist and support to create, review and revise service assurance processes to maintain compliance. Managed and report on ISP & OSP environments resolution efficiencies RISK. Manage Occupational Health, Safety and Environmental programs within area of responsibility. Support programmes and processes to support various ISO accreditation.

Oversee issues and risks raised against all operational projects. Interact with internal and external stakeholder to implement plans to reduce the risks associated with vandalism and theft of company assets. Support the company’s business continuity management plans for sub-departments area of responsibility.

TEAM MANAGEMENT

Monitor and report on costs associated with staff such as overtime, allowances, leave and training, to ensure they meet requirements set out in policy as well as those directed to meet organizational objectives. Ensurethat all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives.

Managestaff in sub-department to achieve the objectives in line with the operating plan and company strategy. Updateand implement the shift rosters, to ensure 24X7 operations are fully staffed and maintained with competent individuals. Managediscipline, corporate governance, training and development, administration, appointments and staffing, performance management, career and succession planning.

FINANCIAL MANAGEMENT

Assist with business cases for various Revenue generating projects. Managethe movement and capitalization of LTSA assets with in are of responsibility. ManageOPEX and CAPEX budgets within area of responsibility.1st line approval for OPEX and CAPEX technical motivations. Initiatethe recovery of funds associated to 3rd party damages on the LTSA network

Requirements

MBA or management qualification (NQF-6) : Desirable

B-Degree / similar technical qualification or relevant technical experience in Operations : Essential

ITIL V3 Foundation : Desirable

Cisco or similar certification : Desirable

5-8 years ICT environment : Essential

5-8 years Telecommunications environment : Essential

5-8 years Technical experience and relevant technical certification : Essential

3-5 years Management experience (junior) : Essential

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Operation Manager • East London, Eastern Cape, South Africa

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