Spa Receptionist

Minimum Requirements

• Grade 12 (Matric).
• Certificate or Diploma in Hospitality Management, Tourism, Beauty Therapy, Spa Management, or a related field (preferred).
• Minimum of 2 years' hands-on experience using Opera Property Management System (Opera PMS) (essential).
• Minimum of 2 years' experience as a Spa Receptionist, Hotel Receptionist, or Front Office Receptionist within a luxury hotel, lodge, resort, or spa.
• Previous experience in a luxury hospitality or wellness environment is highly advantageous.

Technical Skills

• Advanced proficiency in Opera PMS.
• Experience with spa booking and scheduling systems.
• Strong knowledge of reception and reservations procedures.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Cash handling and point-of-sale (POS) system experience.
• Basic understanding of spa treatments, skincare products, and wellness services.

Core Competencies

• Outstanding customer service and communication skills.
• Professional telephone etiquette.
• Strong organisational and administrative abilities.
• Excellent attention to detail.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Sales and upselling ability.
• Team player with a positive attitude.

Personal Attributes

• Friendly, approachable, and well presented.
• Professional and discreet.
• Passionate about wellness, hospitality, and guest care.
• Calm and composed under pressure.
• Reliable, trustworthy, and punctual.
• Flexible and adaptable to operational requirements.

Key Performance Indicators (KPIs)

• Guest satisfaction and spa service ratings.
• Accuracy of Opera PMS bookings and guest accounts.
• Appointment scheduling efficiency.
• Retail sales performance.
• Reception response times and enquiry conversion rates.
• Accuracy of payment processing and cash reconciliation.
• Compliance with company standards and operational procedures.
• Contribution to overall spa revenue and guest retention.

Working Conditions

• Based in a luxury hotel, lodge, resort, or destination spa.
• Requires shift work, including weekends and public holidays.
• Frequent interaction with guests in a professional and tranquil environment.
• Requires prolonged periods of standing and the ability to manage multiple tasks simultaneously.