Service Desk Engineer

Job Title : Service Desk Engineer (Hybrid – Cape Town)

We’re looking for a skilled Service Desk Engineer to join our dynamic IT team based in Cape Town . This hybrid role requires working in-office three times a week , with the flexibility to work remotely on the remaining days.

Key Responsibilities :

Provide first- and second-line technical support to end users.

Troubleshoot hardware, software, and network issues.

Manage service requests and incidents through the ticketing system.

Collaborate with internal teams to ensure timely issue resolution.

Requirements :

Proven experience in a service desk or IT support role.

Strong knowledge of Windows OS, Microsoft 365, and basic networking.

Excellent communication and problem-solving skills.

Customer-focused with a proactive approach.

If you're a tech-savvy professional who thrives in a collaborative environment, we’d love to hear from you!