IT Technical Service Desk Manager

Overview

Our client is seeking an experienced IT Technical Service Desk Manager to lead their dynamic support team based in Cape Town. This is a hands-on leadership role with a strong technical background in modern workplace technologies including VMware, Veeam, Office 365, and Intune. The successful candidate will be ITIL certified, have at least two years of experience in a helpdesk management role, and be passionate about driving service excellence, managing escalations, and promoting continuous improvement across the support function.

Employment type : Permanent

Sector : IT

Basic salary : R – R

Start date : ASAP / Immediate

Note : A recent professional profile photo is to accompany your application.

Requirements

Technical Expertise (Terminal Server, FSLogix, Office 365, VMware, Veeam, Intune, Microsoft Modern Workplace) :

• Experience managing and supporting enterprise IT environments
• Strong understanding of virtualization, backup, and cloud-based solutions
• Communication (incident summaries, legal documentation, team messaging)
• Ability to clearly document incidents and resolutions
• Skilled in creating professional reports and internal communications

Leadership (Team motivation, certification, promotion, escalation management) :

Tools & Frameworks (ITIL, ServiceNow, SCCM, Active Directory, PowerShell) :

Certifications & Experience (ITIL Certified, Helpdesk Management) :

Duties

Team Leadership & Development :

Incident & Problem Management :

Process Optimization :

Stakeholder Communication :

Reporting & Metrics :

Application instructions : Should you meet all the requirements, apply on our website today.

Important notice : If you do not hear back within 10 working days, please consider your application unsuccessful. We will retain your credentials for future similar roles.

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