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Technical Service Manager

Technical Service Manager

Persona StaffCape Town, South Africa
30+ days ago
Job description

What You’ll Do

You’ll be at the forefront of launching and managing all technical service operations for products across the country :

  • Develop a national network of skilled installers and technical service partners
  • Lead and coordinate installations, technical support, and maintenance activities
  • Train partners and staff on proper installation and service standards
  • Oversee spare parts inventory and ensure optimal availability
  • Establish service processes, documentation, and escalation workflows
  • Collaborate with internal divisions to provide seamless client support
  • Track service performance, resolve issues, and drive continuous improvement
  • Represent technical services in client meetings and negotiations
  • Report directly to the General Director with regular updates

What You Bring

  • A strong technical background in food service equipment, refrigeration, kitchen systems, or similar
  • Proven experience setting up and managing technical or installation teams
  • A network-builder who can recruit, evaluate, and train third-party partners
  • Excellent planning, coordination, and troubleshooting skills
  • Experience managing spare parts and service inventory
  • Fluent in Afrikaans (essential for coordinating with local partners)
  • Spanish is a plus (for collaboration with the Argentina-based team)
  • Willingness to travel across South Africa as needed
  • Why Join?

    This is not just another technical role. You’ll play a pivotal role in launching the service division of a globally respected brand in South Africa. Bring your vision, your structure, and your leadership to a company where innovation meets impact.

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    Technical Manager • Cape Town, South Africa

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