Site Liaison Manager

Overall Purpose of the Role

Provide direct supervision and support to the Johannesburg-based Site Liaison Officers (SLO) team, ensuring professional, efficient, and high-quality service delivery to International SOS employees and clients. This role also drives service excellence across the MEA region by scoping SLO needs, promoting operational efficiency, and supporting profitability. It involves close collaboration with regional and country‑level stakeholders to implement continuous improvements and uphold quality standards.

Core Responsibilities

SLO Team Leadership & Performance

• Supervise, mentor, and appraise SLOs based on KPIs and development plans
• Manage absenteeism, recruitment, onboarding, and training
• Drive operational excellence and digital transformation
• Lead structured meetings with HR, Finance, and Operations
• Oversee ORYX and Kronos systems access, training, and support

Staff Logistics & Rotations

Administration & Communication

Customer Service

Cost Control

Reporting

Leadership

Occupational Health & Safety (OH&S)

Requirements

Key Skills & Knowledge

Work Experience

Qualifications

Languages

Join Our Team

If you're a dynamic professional with a passion for travel logistics, team leadership, and operational excellence, this is your opportunity to make a meaningful impact in a fast‑paced, multicultural environment. We’re looking for someone who thrives on collaboration, problem‑solving, and delivering high‑quality service across borders. Bring your expertise, energy, and drive—and be part of a team that values innovation, integrity, and people‑first leadership. Apply now and help us move people and possibilities forward.

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