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Manager, Retention - GP, Johannesburg, 30 Baker Street
Standard Bank GroupJohannesburg, ZA22 days ago
Job descriptionTo proactively manage and retain Business Banking clients within the relevant segment by driving inactive new-to-bank (NTB) activations, addressing service failures, and enhancing client engagement. The role focuses on strengthening client relationships, entrenching banking solutions, and reducing attrition through data-driven insights and targeted interventions. Business Commerce Degree 5-7 years extensive experience in Business Banking, with a deep understanding of the financial needs and challenges faced by Subject Matter Experts and enterprise clients Proven client relationship management and retention strategy experience Skilled in-service recovery and resolving client complaints effectively Comfortable using data and insights to identify at-risk clients and drive engagement 5-7 years experience in collaborating with cross-functional teams (e.g., Relationship Managers, Product, Operations etc.) Require Relationship Manager experience in the Growth segment Establishing Rapport Understanding People Taking Action Meeting Timescales Embracing Change Customer Understanding (Business Banking) Product Related Systems (Business Banking) Client Relationship Management Process Management Data Analytics and Visualisation Banking jobs
Job title : Manager, Retention - GP, Johannesburg, 30 Baker Street
Job Location : Gauteng, Johannesburg
Deadline : October 05, 2025
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Manager Johannesburg • Johannesburg, ZA
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