Service Manager Development

Duties

Development of training and development plans for service technicians and trainers with clear budget requirements and timelines

Business strategy for Academy with Capex requirements and return on investments

Preparation of technicians / trainers together with Dispatcher before they attend an intervention.

Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians

Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.

Issue, audit and record all tools required by the technicians

Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians

Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to, transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.

Personal Time Off (leave) management

Attend to Standby Support as per the Standby Procedure.

Performance and functional management for their allocated Service Technicians / Trainers, including relevant feedback to Stakeholders.

Active involvement in the hiring of all new staff within their team.

Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.

Proactive participation in personal development along with direct line manager

Experience & Qualification Requirements :

National or Technical Diploma in Mechanical or Electrical with a Trade Certificate

Team management experience for a minimum of 5 years with a team of 10 or more people

Technical knowledge of machinery within the packaging or beverage industry

SAP experience

MS Office

Strong communication and relationship management skills

Advantageous

12 years technical experience in the Packaging or Beverage industry

Proven track record of personnel development, and exposure to Apprenticeship Programs

Interpersonal and negotiation skills

Customer orientated and able to drive and adapt to change

Sense of urgency and analytical problem-solving skills (root cause analysis)

Basic Project Management experience