Night Auditor

Intimate 5* Boutique Hotel in Franschhoek is looking for a Night Auditor.

The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritised above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments.

Staff transport available from Franschhoek, Paarl and Stellenbosch

Duties:

Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift.
Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams.
Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department “End-of-Day” procedures are correctly run.
Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly.
Upselling of other facilities and services including our affiliates.
Adhere to and maintain Health and Safety standards

Requirements:

Degree or diploma in Hospitality.
At least 2 years of experience in a similar role within Hospitality.
Valid driver’s license
Experience in a 5-star luxury hotel environment
Computer literate in Microsoft office and Protel.
Excellent knowledge of Franschhoek area and surrounds
Excellent interpersonal skills to be able to interact with all guests
Excellent communication skills in English, both written and verbal
Excellent knowledge of food and beverage, general knowledge about news and current affairs
Excellent track record in housekeeping, food and beverage, as well as butler duties
Ability to be always courteous, calm under pressure and putting guests first
Ability to work shifts and be flexible in other departments
Exceptional attention to detail
Ability to anticipate guests needs and exceed guests’ expectations
Enthusiastic and passionate about guests, their needs and preferences