Operations Manager

Requirements
Minimum Experience Required

• 10+ years of senior-level experience in collections or recoveries
• Proven track record in managing large teams and achieving operational targets
• Strong understanding of call centre metrics, workforce management, and customer experience best practices.
• Proficient in campaign and dialer management systems integrated with modern CRM technologies.
• Experience in managing client relationships within an outsourcing environment

Ideal

• Prior experience in recoveries ecosystems.
• 10+ years of managerial/team leadership experience.

Key Skills & Competencies:

• Strong leadership and people management skills.
• Excellent communication, negotiation, and stakeholder management abilities.
• Analytical mindset with strong problem-solving and decision-making capabilities.
• Proficiency in call centre technologies, CRM systems, and workforce management tools.
• Ability to manage multiple priorities in a fast-paced environment.
• High emotional intelligence and resilience under pressure

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