Operations Manager

Are you ready to lead a dynamic team within an environment that values collaboration, resilience, and continuous improvement? Our client, a forward-thinking organization operating remotely across Gauteng, invites experienced professionals to join as an Operations Manager. This role offers an excellent opportunity to contribute to a company committed to operational excellence and impactful team leadership, with a competitive salary package.

What You'll Do:

• Oversee and ensure the achievement of SLAs, manage call handling, and optimize customer service processes.

• Lead reporting activities, including monthly division reports, quarterly board reports, and presentations, providing insights and analysis.

• Manage transaction processing, ensure policy compliance, and oversee claims submissions to mitigate financial losses.

• Drive system adoption and ensure effective use of platforms like Amadeus, Sabre, RappUp, AGM, JIRA, OBT's, and Papertrail.

• Supervise onboarding, offboarding, recruitment, and continuous upskilling of team members.

• Implement efficient processes and systems to improve division performance, including telephony, messaging, and rostering systems.

• Monitor and control standby and overtime hours, ensuring compliance with thresholds.

• Collaborate with HR to support transition plans, training initiatives, and policy adherence.

• Lead, coach, and develop a high-performing, resilient team aligned with company standards.

Requirements:

• 5+ years of management experience in a relevant environment.

• Strong leadership, communication, and management skills.

• Proven ability to analyze performance metrics and implement improvements.

• Proficiency with systems such as Amadeus, Sabre, RappUp, AGM, JIRA, and related platforms.

• Ability to manage complex reporting and compliance requirements.

• Sound understanding of policies, financial controls, and operational efficiencies.

• Relevant skills in RPE, performance analysis, and team development.

Nice to Have:

• Experience within the hospitality, or related service industries.

Benefits:

• Competitive salary ranging from R45,000 to R50,000 per month (Cost to Company).

• Opportunity to work remotely in a supportive and innovative environment.

• Engage in ongoing training and professional development.

• Be part of a company committed to operational excellence and employee growth.

Ready to make a significant impact and lead a dedicated team? We encourage you to apply now and take the next step in your professional journey.