3rd Line Support Engineer

Join to apply for the 3rd Line Support Engineer role at Uptime Solutions .

We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers.

You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer to clients. This is a hands-on role ideal for someone who thrives in a fast-paced, multi-client environment utilising skills across the Microsoft and Azure stacks, with a solid background in networking and security. Your initiative will be crucial in shaping the Service Delivery Team and providing technical guidance to other engineers on the team.

This role is to support one of our UK Clients and the hours will be in line with UK working hours. The role is fully remote.

Responsibilities

• Provide remote and telephone-based technical support as a Level 3 engineer, including acting as a key escalation point for complex issues.
• Contribute to project deployments to ensure smooth transition into BAU and guide other engineers with technical direction.
• Work within Microsoft and Azure ecosystems, with strong networking and security knowledge.
• Support one UK client and align working hours with UK time zones.
• Collaborate with the Service Delivery Team to improve service delivery and client satisfaction.

Qualifications

Non-Technical

Hours

What can Uptime offer you?

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