2nd Line Support Engineer
iLaunchCape Town, Western Cape, South Africa1 day ago
Job descriptionMatric or Grade 12 Tertiary qualification : IT Diploma / Degree coupled with MCSE or equivalent Certification essential Min 5 years experience supporting data centre software and must have good understanding of server environment Must have valid drivers license and own reliable transport
Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer.
Responsibilities
- Assist with escalations from 1st line support engineers
- Provide 2nd line data centre support at the server infrastructure level
- Escalate to 3rd line timeously to maintain SLA commitments, to further remediate and resolve the incident.
- Preventative maintenance (Patch management)
- Regular updating the Service Desk and all customers with progress-information and estimated times to completion
Requirements
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2Nd Line Support Engineer • Cape Town, Western Cape, South Africa
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