Field Service Engineer, Imaging & Robotics | MedTech | Bloemfontein

Scope of the position : Working within the Bloemfontein Field Service team, carrying out the installation, service and maintenance of the state‑of‑the‑art surgical systems and install base of the company's equipment. The successful candidate will play a key role in ensuring maximum system up‑time and enabling surgical teams to get the best clinical value from the surgical platform, and in ensuring service agreements and warranty obligations are fulfilled. This challenging role combines technical, troubleshooting and customer‑facing skills and works closely with the Business Development Manager, Business Unit Manager, Technical Manager, and Branch Manager.

General areas of responsibilities

• Assessing, installation, troubleshooting, repair and scheduled maintenance of integrated surgical systems in compliance with regulations and quality standards.
• Ensuring preventative maintenance actions are carried out precisely and on time, and that all service work is clearly and accurately documented.
• Performing remote log analysis using dedicated engineering tools.
• Maintaining service logs, internal service records and accurate configurations of the installed systems to ensure compliance with all relevant medical device regulations.
• Taking ownership of customer issues from identification to resolution, maintaining great customer satisfaction.
• Providing technical support to end‑users and internal customers including Commercial, Marketing and Clinical Implementation teams.
• Maintaining and developing the Technical Support and Service processes.
• Managing spare parts inventory, from ordering to reverse logistics of spare parts and calibration tools.
• Completing and keeping detailed records, ensuring all administrative tasks are performed on time.
• Preparing and following up on quotations.
• Providing accurate feedback to the Commercial, Marketing and Clinical Implementation team.
• Preparing product reports by collecting, analysing, and summarising information and trends.
• Keeping equipment operational by following manufacturer’s instructions and established procedures.
• Completing projects by training and guiding customers / users.
• Scope includes installation base of the company’s equipment in the Free State and Northern Cape.
• Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional societies.
• Standby duties and willingness to work after hours.

Qualifications and experience required

Capabilities

Benefits

Basic salary and travel allowance

50% company contribution to medical aid and provident fund

Reimbursed cell and data allowance of R1069 per month as well as a fuel card.

#J-18808-Ljbffr