Consultant, ERP

Overview

We are seeking a results-driven Consultant, ERP who will play a critical, hands-on role in leading and executing client implementations within the ERP team. This role is responsible for end-to-end ERP implementation, system configuration, client training, and ongoing support, while also owning project tracking, deliverables, and deadlines. By combining technical expertise, problem-solving, and strong client communication, this consultant ensures that projects are executed successfully and deliver measurable value to clients.

The Consultant, ERP will contribute to solution design, process optimization, and revenue growth through client relationship management and business development support. A portion of the role will involve billable client work, including direct client interactions, where you will leverage your accounting and advisory expertise to deliver services and meet defined utilization and project delivery targets while maintaining high client satisfaction.

As a platinum Sage partner, TydeCo and TydeCo U specialize in delivering ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct. We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence. Our dedication to innovation, excellence, and client success ensures businesses not only adopt our solutions but thrive in competitive markets.

This position will report to the Team Manager(s), ERP. It can be located in our offices in Cape Town or Durban, or be remote in the Gauteng province with travel to the Cape Town office as needed.

Key Responsibilities

• Global Support : Operate within a global framework requiring availability to support teams and meet deadlines across different time zones with international partners. May participate in industry conferences and global networking groups to drive business growth, focusing on expanding services and identifying market opportunities that align with evolving client needs, ensuring regional and international relevance.
• Client Implementation & Delivery : Own project lifecycle for assigned ERP implementations, including planning, tracking, and completion of deliverables. Configure ERP systems (e.g., Sage Intacct, Sage 300) based on client requirements. Conduct testing, troubleshooting, and system validation to ensure accurate setup and functionality. Lead client training sessions and provide documentation for system use. Maintain billable utilization and meet project deadlines with accuracy and consistency.
• Project Tracking & Accountability : Track all assigned project tasks in the ERP team’s system of record, ensuring visibility on progress, risks, and blockers. Communicate proactively with clients and internal stakeholders regarding timelines and deliverables. Flag scope changes and risks early, providing recommendations for resolution.
• Client Relationship Management : Build trusted relationships with clients, ensuring strong communication throughout implementation. Act as a point of contact for support questions or escalations during projects. Identify opportunities for client growth and process improvements.
• Collaboration & Knowledge Sharing : Work closely with senior consultants, project leads, and managers to support team success. Contribute to documentation of processes, lessons learned, and best practices. Participate in internal training to strengthen ERP delivery skills.
• Cross-Functional Support & Client Retention : Collaborate with Sales and Finance to support smooth service operations. Assist Sales in driving new business opportunities and upselling ERP services. Provide technical assistance to ensure cross-functional success. Work with Sales to establish strong client communication strategies and regular engagement. Intervene in client disputes or concerns that need to be managed at the team manager level, ensuring quick resolution.
• Innovation & Change Management Support : Actively participate in a culture of innovation, encouraging adoption of new technologies and approaches that improve client service and operational effectiveness. Support the ERP team through organizational and technological changes, ensuring smooth transitions while maintaining productivity.
• Continuous Improvement & Innovation : Identify opportunities for improving internal processes, systems, and service offerings, driving innovation and enhancing the overall efficiency and effectiveness of the Implementation Team. Stay abreast of industry trends and emerging technologies to provide informed recommendations and maintain a competitive edge.

Requirements

Key Attributes

Qualifications

Preferred Experience

Work Environment

Open office or remote setting with travel to client sites as needed. Full-time position with a flexible schedule. Ability to sit and work at a computer for extended periods and communicate effectively with diverse audiences in person, by phone, and by computer.

About Us

TydeCo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified candidates of all backgrounds, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, or any other legally protected characteristics.

We reserve the right to not fill this role.

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