Requirements :
- A minimum of 5 years of hands-on experience with Sage 300 (Accpac) . Please note, experience with Sage 300 People does not apply to this role.
- Proven experience in providing support and performing upgrades for Sage 300.
- Demonstrated ability to work independently, manage your own workload, and investigate issues with minimal supervision.
- Strong analytical and problem-solving skills, with meticulous attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Highly Preferred :
Practical experience with integrated Sage CRM .Hands-on experience with Technisoft Service Manager (TSM).Experience with other common Sage 300C add-ons and third-party integrations.Key Responsibilities :
As our Sage 300 Cloud Consultant, you will be responsible for :
Providing advanced technical support and troubleshooting for Sage 300 Cloud (Accpac) systems, resolving client issues efficiently and effectively.Leading and executing Sage 300 version upgrade and data conversion projects from inception to completion.Independently investigating complex software issues, identifying root causes, and implementing sustainable solutions.Managing your own workload and priorities to meet project deadlines and client service level agreements (SLAs).Configuring and customizing Sage 300 modules to meet specific clients' business needs.Providing guidance and best practices to clients on how to best utilize their Sage 300 system.Collaborating with the internal team to share knowledge and develop improved processes.Creating and maintaining detailed documentation for client systems and procedures.