Waiter

Minimum Requirements

• Grade 12 (Matric).
• Minimum 12 years' experience as a Waiter in a hotel, lodge, resort, restaurant, or fine dining establishment.
• Experience in a luxury hospitality environment is advantageous.

Qualifications

• Hospitality or Food & Beverage qualification (preferred).
• Food Safety/HACCP Certification (advantageous).
• Responsible Alcohol Service training (advantageous).

Technical Skills

• Strong knowledge of food and beverage service.
• Understanding of table service, buffet service, and banquet service.
• Basic wine, cocktail, and beverage knowledge.
• Experience using POS systems.
• Knowledge of food safety and hygiene standards.
• Ability to carry trays and serve multiple tables efficiently.

Core Competencies

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Professional appearance and grooming.
• Ability to multitask and work under pressure.
• Good organisational and time management skills.
• Attention to detail.
• Teamwork and collaboration.
• Problem-solving and conflict-resolution skills.

Personal Attributes

• Friendly, welcoming, and guest-focused.
• Honest, reliable, and punctual.
• Positive attitude and willingness to learn.
• Calm and composed during busy service periods.
• Flexible and adaptable to operational requirements.
• Passion for hospitality and delivering outstanding guest experiences.

Key Performance Indicators (KPIs)

• Guest satisfaction and customer feedback scores.
• Speed and efficiency of service.
• Accuracy of food and beverage orders.
• Upselling and additional sales achieved.
• Compliance with food safety and hygiene standards.
• Restaurant cleanliness and presentation.
• Teamwork and attendance.
• Accuracy in billing and cash handling.

Working Conditions

• Based in a hotel, lodge, resort, restaurant, or café.
• Requires standing and walking for extended periods.
• Flexible working hours, including shifts, evenings, weekends, and public holidays.
• Fast-paced environment with frequent interaction with guests.
• May be required to assist with banquets, weddings, conferences, and special events.