Dealer liaison / Internal Sales Agent / Customer Service Administrator

Duties and Responsibilities:

• Source and sign-up new dealerships.
• Service existing dealerships by building long term relationships and assisting them with getting the best stock.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Liaise with multiple departments effectively to get the correct information to clients.
• Ensure that administrative duties are accurate and timely.
• Solve complex problems through teamwork and creativity.
• Ensure that all company guidelines are followed by clients.
• Work together in a team to reach targets.
• Ensure individual targets are met daily as set out by management.
• Ensure that excellent customer service is given to each client to maintain high CSI ratings.
• Follow company communication and administrative procedures, guidelines, and policies.