SALES REPRESENTATIVE

Key Responsibilities and Deliverables:

Sales and Communication Management

? Manage staff to ensure adherence to basic merchandising requirements and objectives of that
function
? Ensure continual drive for sales through repeat replenishment by staff
? Ensure that all new lines are ordered as soon as the product is listed
? Ensure store staff and management are aware of new lines, stock and supplier issues, and staff
issues
? Discuss future promotions, focus lines, stock issues or any other relevant information


? Communicate all relevant Franchise issues through submission of the Franchise contact report
? Identify and take appropriate action where over-stock situations occur and also when
short-dated coded stock is found as per the
? Short Dated and Expired Stock policy
? Communicate pricing, listing, product, packaging or stock issues directly to management
? Manage returns and waste
Customer Service

? Respond promptly to all customer and supplier complaints and requests (24hr turnaround)
? Ensure that feedback on the above is detailed and correct
? Ensure that all suppliers and customers are treated with the required respect
Key Manage Technology
? Complete all relevant tasks, audits on SMART in full and in time
? Ensure adoption and effective usage of SMART by store teams (where applicable)

Promotional Activity Management
? Ensure that all promotional activity is completed, sufficient stock is ordered, displays, ends and
Point of Sales are erected correctly and on time.
? Ensure store teams are informed about promotions
? Communicate promotional activities to store teams
? Ensure promotional activities have been implemented and maintained
? Provide feedback on promotional implementation

Achieve POP Objectives and Targets

? Ensure generic Planograms (flows) are implemented
? Ensure store-specific planograms and category flows are implemented and maintained
? Ensure shelf health is implemented and maintained
? Ensure PI labels are updated and in the correct place
? Ensure promotional signage is implemented and maintained
? Communicate sales targets to the Store teams
? Identify in-store cross-merchandising opportunities
? Monitor sales to ensure sales targets are achieved

Operational Excellence
? Communicate with store management on every visit (GNAP and feedback)
? Basic merchandising principles
? Shelf health and stock rotation and stock management policies (Gap Scan, OOS label, stock counts)
? Manage the store teams required to ensure efficient and effective day-to-day operations of the store
execution, including scheduling and ensuring enough coverage by day and category
? Continuous monitoring of service delivery
? Implementation of sales initiatives and value-adding store operations
? Ensure all company assets are maintained according to company policy
? Ensure adherence to call cycle at all times.
? Ensure that every store has a Mule Train book at all times and that it is properly utilized by the
store staff
? Continual review of store structures to align with pack out rates, trading densities and store
requirements

Stakeholder Engagement

? Proactively influencing and managing relationships to ensure growth for all
? Provide continuous feedback as per requirements
? Complete Franchise contact report for every visit
? Establish and maintain effective relationships with customers, principals, peers, subordinates
and colleagues
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Key Competencies:
Critical Thinking
Commercial Acumen
Digital Fluency
Communication
Relationship Building
Emotional Maturity
Resillience
Organising & Coordinating
Delivering
Competitive Edge