Vehicle Buyer

Key performance area:


1.Contribute to the achievement of profit targets.

• Follow up with client when deal is accepted, negotiate on pricing.
• Ensure understanding of the latest market trends to assist in pricing of vehicles.
• Ensure appointments are made Continuously follow up with dealers, sales, and dealer agents to ensure that lead is actioned.
• Stay up to date with vehicle brands in the market, and prices on vehicles available in the market.
• Ensure leads on Weelee online portal can purchase vehicles then send to Online or Auction teams.

2.Ensure world class customer service at all customer interfaces.

• Build customer interest in the service and products offered and provide a personalised customer service of the highest level.
• Ensure that clients are dealt with in an empathetic, professional, and respectful way.
• Ensure appointments are made and vehicles are evaluated and negotiate for the best prices.
• Effective, efficient, and timeous communication via email / phone.
• Creating a new feedback procedure for clients or improving upon the existing model.
• Respond to clients within company standard TAT (24 hours) on all platforms.
• Ad-hoc functions such as processing customer accounts, filing documents.

3.Adhere to all company policies and procedures.

• Ensure that all processes are followed, and documentation is in accordance with Company Policies.
• Accuracy of documentation is critical and not negotiable.
• Complying with any and all reasonable instructions and requests from Management.
• Report any deviations and suspicious activities to management immediately.