Desktop Vehicle Assessor

Job Purpose:

The purpose of this role is to assess and determine the quantum and merit of segmented motor claims through desktop-based vehicle assessments. This is an office-based position and does not require physical vehicle inspections.

Key Responsibilities:

• Assess vehicle damage against provided or requested quotations via desktop review.
• Determine whether to repair, replace parts, or use aftermarket spares (where applicable).
• Evaluate and validate claims in line with company standards and guidelines.
• Generate detailed and accurate claims assessment reports.
• Determine the market value of vehicles for settlement purposes.
• Capture notes, process claims, and upload supporting documents on internal systems.
• Approve and sign off on additional repairs where required.
• Handle queries, complaints, and liaise with both internal and external stakeholders.
• Ensure turnaround times and service level agreements are consistently met.