Talent.com
99 Cents
Account Manager99 Cents • Cape Town, ZA
Account Manager

Account Manager

99 Cents • Cape Town, ZA
9 days ago
Job description

Client Relationship Management

  • Manage day-to-day client relationships as a trusted, dependable contact
  • Lead status meetings and manage the promotional calendar with the client
  • Develop deep understanding of each client and their objectives
  • Manage expectations and resolve issues proactively
  • Ensure consistent client satisfaction and retention
  • Accurate contact reports of meetings.

Campaign & Workflow Management

  • Manage a campaign job flow end to end
  • Ensure briefs are accurate, complete and correctly prioritised
  • Drive on-time, on-spec delivery across all formats and channels
  • Maintain workflow discipline and accurate job status in Magnetic
  • Create detailed project plans
  • Work effectively with internal teams and external agency partners to achieve campaign objectives within deadline time

Quality & Brand Custodianship

  • Take accountability for accuracy of pricing, copy and mechanics
  • Uphold brand CI consistency across the portfolio
  • Ensure proofing and reconciliation discipline is followed
  • Prevent errors, reprints and rework through close oversight
  • Embed quality standards within the team

Financial Management

  • Manage cost estimates and ensure timely billing
  • Monitor job profitability and manage scope actively of project and retainer clients
  • Track budgets and flag over-servicing early
  • Monthly account reconciliations

Team Development & Coordination

  • Work closely with internal teams
  • Provide clear & constructive feedback
  • Drive accountability and proactive behaviour within the team
  • Foster a collaborative, high-standard working environment
  • Lead by example on discipline and ownership
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Account Manager • Cape Town, ZA

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