Independent Contractor - Merchandiser FS

Job Summary:

To ensure effective merchandising of clients’ products at store level.

Key Responsibilities and Deliverables:

Shelf health and effective administration

• Count and determine stock to be merchandised and document
• Unpack stock and document
• Document drawn stock
• Ensure all lines are on display
• Monitor stock levels
• Report and follow up out of stocks to relevant party
• Check quality continuously, respond to poor quality or damage
• Ensure careful stock rotation
• Keep area clean, tidy and uncluttered including store room
• Identify cross merchandising opportunities and ensure execution after approval
• Accuracy of PI Labels and price stickers
• Draw stock according to requirements and document
• Replenish displays, lift and move stock forward

Customer/Client satisfaction

• Feedback on customer complaints, queries and requests
• Greet and acknowledge customers
• Communication on and upkeep of product knowledge/knowledge of promotions
• Ensure professional and value adding Customer/Consumer service
• Advise on use of products
• Ensure professional appearance and conduct
• Ensure company uniform is clean and tidy

Effective teamwork and self-management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands

Key Competencies

• Communication
• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• Resilience & stress management
• Service excellence
• Analysis & problem solving
• Planning & prioritisation
• Quality & detail excellence