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Job Summary:
To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.
Key Responsibilities and Deliverables:
1. Customer Experience Management
+ Manage customer vetting and registration
+ Manage rental process
+ Gather feedback and suggestions from customers to continuously improve the rental service + Monitoring and managing inventory including the storing, tracking and maintenance of equipment
2. Inventory Management
+ Monitoring and managing inventory including the;
+ Storing
+ Tracking
+ Maintaining of equipment
+ Charging devices
3. Managing & Ensuring Compliance
+ Standards & Discipline Management
+ Brand Management & Compliance onsite
+ HSSE compliance
+ Non-Compliance Escalation
+ Reporting and KPI's
4. Delivery of Quality Reporting & Insights
+ Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions
Administration
• Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions
Customer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships
Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
Administration
• Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions
Customer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships
Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
PRODUCT CONSULTANT • Tembisa, ZA
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