Operations Assistant

Key Responsibilities

• Process and accurately record customer collection nominations.
• Provide daily customer updates according to the relevant distribution lists.
• Create and manage Sales Orders on Business Central (BC), including payment follow-up for Cash in Advance (CIA) customers.
• Process contractual customer orders from Bulk Sales Orders (BSOs) and escalate amendments where required.
• Liaise with supervisors regarding ad hoc stock requests.
• Process orders in Gasrite and complete required pre-release activities.
• Follow operational procedures, including vehicle verification and order release controls.
• Record, distribute, and track orders and maintain accurate reporting systems.
• Monitor stock issuance to ensure it remains within authorised limits and escalate exceptions.
• Ensure orders are processed within agreed timelines and communicate any delays to supervisors and customers.
• Maintain accurate operational records and documentation.
• Communicate effectively with customers regarding collections, orders, and delivery status.
• Provide administrative and operational support to senior team members.
• Participate in operational and team meetings and contribute to continuous improvement initiatives.
• Ensure compliance with current operational procedures and documentation requirements.

Requirements

• Grade 12 / Matric.
• 35 years relevant experience in an Operations, Logistics, Supply Chain, or similar environment.
• Experience in order processing and administration will be advantageous.
• Experience with ERP or operational systems will be advantageous.

Key Competencies

• Exceptional attention to detail and accuracy.
• Strong administrative and organisational skills.
• Excellent numerical and data-handling ability.
• Strong problem-solving skills.
• Logical and analytical thinker.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to manage multiple tasks and work under pressure.
• Quality-focused with a commitment to high standards.
• Positive, energetic, and results-driven approach.
• Ability to work independently and as part of a team.