OMF Client Relations Consultant ( Mthatha City Centre )

Lets Write Africas Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural productivity and quality standards. Has a good understanding of products and services.

Responsibilities

• Product / Service Information – Provide advanced product / service information.
• Customer Order Processing – Record and process customer orders selecting the most appropriate approach based on predefined options.
• Resolving Customer Issues – Respond to basic and advanced customer issues such as returns, exchanges and complaints; elevate appropriately.
• Customer Relationship Development / Prospecting – Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
• Customer Relationship Management (CRM) Data – Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Customer Needs Clarification – Interview the customer following a multi‑level sales script to clarify the customers requirements.
• Renewals – Provide exceptional service to customers to encourage continued use of the organizations products / services.
• Operational Compliance – Develop working knowledge of the organizations policies and procedures and of regulatory codes and codes of conduct relevant to own work adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Personal Capability Building – Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Competencies

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Employment Type

Full‑Time

Experience

years

Vacancy

Closing Date

07 September : 59

Required Experience

Contract

Key Skills

Relevant Notice

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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