IT HelpDesk

We're looking for an IT Helpdesk!

We're seeking a highly motivated, service-minded Technical Support Specialist to join our IT team. The Technical Support Specialist will be the first point of contact for users requiring assistance with hardware, software, network, and other IT service issues. This role is crucial to ensuring our employees' productivity by providing fast and efficient solutions.

Requirements :

• Education : Bachelor's degree in computer science, Computer Science, or a related field, or equivalent technical experience (Preferred).
• Language : B1 English with strong communication skills (Basic / Intermediate).
• PC Skills : Proficiency in the Windows operating system, MS Office Suite, ticketing software, remote desktop tools, and basic network troubleshooting (Required).
• Experience : 1 year of IT support or help desk experience (Required).
• Technical Knowledge : Basic knowledge of networks, VPNs, Active Directory, and endpoint security practices (Required).
• CompTIA A+ certification or equivalent (preferred).
• Strong problem-solving and organizational skills, attention to detail, ability to multitask, and commitment to service excellence.

Working Hours :

Main Responsibilities :

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law. REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.

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