Account Director Northern Europe

What Are We Looking For

As an experienced Account Director, you will look after up to five key accounts. You will be a trusted strategic partner who helps each customer grow. You make sure S3 Passenger supports your customer’s top priorities. Manage the work at strategic, tactical and operational levels to deliver clear results.

You will report to the Chief Commercial and Delivery Officer and will manage the full customer lifecycle. This means everything from onboarding to strategic growth initiatives and contract renewals. You will work in close collaboration with our multi-disciplinary Customer Centric Teams (CCTs) that consist of Business Consultants, Project Managers, Service Delivery Managers and Business Application Specialists. You will also work with Product Management to deliver product features.

The ideal candidate brings a proven track record of strategic engagement with customers and the ability to solve complex client priorities and challenges using a SaaS product. This requires a robust understanding of the rail and transport sector, e-commerce, and IT and technology.

Your responsibilities

• Customer-centric leadership : Serve as a champion for customer-focused strategies at Sqills, ensuring customer priorities drive key decisions and actions at both strategic and operational levels;
• Customer relationship management : Build and maintain insightful, meaningful relationships with customer stakeholders, ensuring high levels of customer satisfaction and retention;
• Revenue growth : Grow revenue through upsell and cross-sell with existing and new S3 Passenger modules;
• Strategic account planning : Develop and maintain strategic account plans, identifying growth opportunities at operational, tactical, and strategic levels;
• Stakeholder alignment : Collaborate with internal teams to ensure exceptional customer service and delivery;
• Governance and value delivery : Oversee governance and value delivery for up to five customers, ensuring alignment at all levels (operational, tactical, strategic) and acting as the escalation point when necessary;
• Strategic leadership : Lead steering committees and strategic meetings to align customer goals with Sqills\' offerings, fostering long-term partnerships. Ensure strong governance and value delivery at all levels (operational, tactical, and strategic). Empower others, stay involved and up to date and act as a point of escalation for Sqills.

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Why work at Sqills?

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We can only consider applications from Dutch, EU / EEA or Swiss citizens, or from individuals who already hold a valid residence and work permit for the Netherlands.

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