Talent.com
Momentum Metropolitan Holdings Limited
Client Service AdministratorMomentum Metropolitan Holdings Limited • Cape Town, ZA
No longer accepting applications
Client Service Administrator

Client Service Administrator

Momentum Metropolitan Holdings Limited • Cape Town, ZA
9 days ago
Job description

Role Purpose

  • Accurately process retirement fund member's data and provide fund administration services within agreed service levels.

Requirements

  • Grade 12 or equivalent
  • 2 Years’ relevant experience within a financial services environment
  • Employee benefits experience will be an advantage

Duties & Responsibilities

  • The incumbent will be co-responsible for the following:
  • Accurately complete member and risk contribution reconciliations.
  • Responsible for incoming client calls and following up to request outstanding client information.
  • Investigate and resolve all non-reconciling items.
  • Monitor the monthly risk premium payments to respective insurers inline with agreed timelines.
  • Ensure all risk processes are updated to member records and reconciled weekly.
  • Check and approve late payment interest calculations.
  • Draft professional and relevant correspondence to clients.
  • Prepare and submit accurate reports on the status of the Retirement Fund administration.
  • Attend retirement related meetings to keep abreast of operations within the business.
  • Receive and review claim documentation in order to ensure that they are complete and accurate.
  • Follow up with clients on outstanding information.
  • Process and pay claims as per service level agreements with clients.
  • Prepare and submit monthly reports.
  • Investigate client queries within service level agreements and provide clients with timeous feedback.
  • Resolve and escalate client queries when necessary.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with all clients and stakeholders in order to ensure client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Please note that this role is based on the Pay for Performance remuneration structure.

Competencies

  • Attention to details.
  • Accountability.
  • Customer orientation.
  • Planning and organising skills.

Closing Date

  • 2026/04/29
Create a job alert for this search

Client Service Administrator • Cape Town, ZA

Similar jobs

Investment Service Consultant | Retail Client Services

Allan Gray Proprietary LimitedCape Town, ZA

Our Client Service Centre is integral to our service offering for clients and independent financial advisers.As an Investment Service Consultant, your purpose will be to build clients’ and advisers... Show more

 • Promoted • New!

Senior Office & Tender Administrator

The Legends AgencyCape Town, ZA

Senior Office & Tender Administrator Serve as the operational heartbeat and lead critical tender administration processes for a high-growth Fintech firm.Century City, Cape Town (Office-Based), R30,... Show more

 • Promoted

Billing Administrator

Greys PersonnelCape Town, ZA

Job Purpose The Billing Administrator is responsible for managing accurate billing processes, maintaining financial records, and supporting the department with reconciliations and account-related ... Show more

 • Promoted

Administrator: Dealer Warranty – Toyota Cape Gate

MOTUS HOLDINGS LIMITEDCape Town, ZA

Administrator: Dealer Warranty.The person in this position will be responsible for ensuring that warranty claims are processed timeously and accurately within Company Policy and Toyota Procedures.O... Show more

 • Promoted

Administrator – Corporate Services

Apex GroupCape Town, ZA

We are seeking a proactive Administrator to join the Apex Corporate Services team.The successful incumbent will be required to take responsibility for the administration of a client portfolio whils... Show more

 • Promoted

Client Experience Administrator

K2 RecruitCape Town, Western Cape, ZA

About the company Our client is a leading foreign exchange intermediary, providing individuals and businesses with expert guidance and preferential rates for their international transfers.They pr... Show more

 • Promoted

Accounts Administrator

CA Financial AppointmentsCape Town, ZA

An established professional services environment is looking for a highly organised and detail-driven Accounts Administrator to support a broad range of bookkeeping, compliance and administrative fu... Show more

 • Promoted

Client Relations Consultant (Parow)

Old MutualCape Town, ZA

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adh... Show more

 • Promoted

Customer Service Administrator

Employment SolutionsCape Town, ZA

Process all quotes, tenders and orders - Update the orderwise and surgicom platforms daily - Follow up of customer order number for goods / services - Process proforma invoices and follow up on COD... Show more

 • Promoted

Private Client Advisor- CPT

FNB South AfricaCape Town, ZA

Proactively grow the balance sheet of an allocated customer, deliver exceptional experience and education to portfolio of clients on wealth creation?.Deliver exceptional experience and education to... Show more

 • Promoted

Call Centre Administrator

AFMS Group (Pty) LtdCape Town, ZA

Key Accountabilities/ Principle Responsibilities Ensure that all duties are performed in accordance with the companys Quality Management System and OHS Management System requirements.Primary Dutie... Show more

 • Promoted

Sync Administrator

CiovitaCape Town, ZA

Role Overview: We're looking for a detail-driven and highly organized Sync Administrator to join our team and ensure the accuracy and integrity of our internal stock and system processes.Responsib... Show more

 • Promoted

Accounts Opening Administrator (AML Focused) – 6 Month Maternity Contract

PrescientCape Town, ZA

We are seeking an experienced contractor to join the Account Openings team on a six‑month maternity contract.This role will provide operational support during a period of maternity leave, ensuring ... Show more

 • Promoted

Junior Client Administrator

TMF GroupCape Town, ZA

Join TMF as Junior Client Administrator and become part of our client servicing team.If you are not only looking for a regular accounting A-Z job but to be the manager of your own client needs, tak... Show more

 • Promoted

Client Operations Analyst

Rory Mackie & AssociatesCape Town, Western Cape, ZA

About the team: The Client Operations Team is a client servicing team based in South Africa, Namibia, Botswana, USA, Germany and the United Kingdom.The team works closely with the strategic client... Show more

 • Promoted

Salesforce Administrator

MeltwaterCape Town, ZA

We're on the hunt for a dynamic individual like you to join our team.As a Salesforce Analyst, you'll take the reins in managing and optimizing our Salesforce platform, driving support for our sales... Show more

 • Promoted

Junior Rewards Administrator

Lesaka TechnologiesCape Town, ZA

The Community Channels Rewards Team runs a rewards platform for merchants in the informal sector in South Africa.Key Responsibilities include, but are not limited to: .Reviewing and approval of cla... Show more

 • Promoted

Patient Services Administrator / Receptionist

Pronel PersonnelCape Town, ZA

LOCATION: BLOUBERGSTRAND Are you a people-focused professional with a passion for delivering outstanding service? Our client is looking for a dedicated and organized Patient Services Administrator... Show more

 • Promoted

Corporate Actions Administrator

CA Financial AppointmentsClaremont, ZA

An established financial services business is seeking an experienced Corporate Actions Administrator to join their operations team.This role will suit someone with strong attention to detail and ha... Show more

 • Promoted

Administrator

ATNSCape Town, ZA

To provide comprehensive administrative support to the relevant Manager and or Supervisor(s); coordinate procurement requisitions and verify that month contract payments are made; send all required... Show more