Internal Sales Representative

RESPONSIBILITIES:

• Serve as the first point of contact for customers and provide professional assistance through telephone, email, online and walk-in enquiries.
• Manage customer orders from initial enquiry through to final delivery or collection.
• Prepare quotations, sales orders, invoices and relevant delivery documentation accurately.
• Assist customers with product availability, pricing, lead times and order requirements.
• Coordinate with the warehouse and dispatch teams to ensure orders are prepared and delivered correctly and on time.
• Keep customers updated regarding outstanding orders, back-orders, stock availability and delivery delays.
• Build and maintain positive relationships with customers and provide efficient after-sales support.
• Resolve customer queries, returns and complaints promptly, escalating more complex matters when required.
• Keep customer profiles, sales information and order records accurate and up to date on the company's CRM/sales system.
• Monitor stock on key product lines and communicate potential shortages or replenishment requirements to management.
• Provide administrative and sales support to the external sales team where required.
• Assist with checking delivery and dispatch documentation against invoices and orders.
• Maintain organized electronic and physical records relating to customers, sales and dispatch.
• Assist with general office administration, including stationery and office supplies.
• Handle petty cash and other basic administrative duties as required.
• Ensure all sales and order-processing activities are completed in line with company procedures.

REQUIREMENTS:

• Matric / Grade 12 is essential.
• Minimum 2 years' experience in Internal Sales, Sales Administration, Order Processing or a similar customer-facing sales role.
• Excellent verbal and written communication skills.
• Good computer literacy with proficiency in MS Word, Excel and Outlook.
• Experience working on a CRM, ERP or sales/stock management system is required; HubSpot experience will be advantageous.
• Must be organized, proactive and able to manage multiple customer requests and deadlines.
• Own reliable transport is preferred, particularly due to the early morning working hours.