German Written Customer Support Agent
Job Description and Duties
As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our German-speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, German, Dutch, Portuguese, and English Agents.
Client Spec:
UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.
Responsibilities:
Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
Process both client-generated and internally generated service request tickets within specified delivery times.
Administrative support to certify client details and alter any incorrect information within our stakeholders client database.
Flexibility to take on additional tasks as directed by Team Leader.
Requirements:
Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language Thresholds:
German (Level C1/C2)
English (Level B2)
The position is in office.
Office location: Somerset West, Western Cape
Working Hours: 09:00 - 00:00 Mon - Sun (Shift Rotation)
careers@outsource-x.com
Customer Support
German Customer Support • Cape Town, Western Cape, South Africa
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premium... Show more
About Keen At Keen, we don't just deliver services we embed ourselves into the heart of our clients' businesses.From digital marketing and creative to customer experience, we craft bold, high-perf... Show more
Want a fully remote sales role where your performance directly impacts your earning potential?.We’re a growing UK-based cleaning company specialising in Residential and End of Tenancy cleaning, and... Show more
We’re looking for an ambitious.Our customers are already looking for cleaning services — your job is to understand what they need, present the right solution and turn the enquiry into a booking.You... Show more
UK-based cleaning company and help ensure customer enquiries are followed up, managed and converted into bookings.You’ll support the sales process by engaging with warm leads, answering customer qu... Show more
We’re a growing UK-based cleaning company specialising in.Residential End of Tenancy cleaning.If you’re driven by targets, enjoy speaking to customers and know how to turn a conversation into a sal... Show more
About Keen Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.Our teams support complex software platforms used by businesses around the world.This is no... Show more
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Su... Show more
Position: German Speaking Housekeeper.As a German Speaking Housekeeper, you will be responsible for maintaining the cleanliness and organization of guest cabins and public areas on board our luxury... Show more
Italian Written Customer Support Agent.As a Customer Service Agent, you will be the first point of contact for supply and demand-related.The ideal candidate will be an effective.You will be joining... Show more
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Su... Show more
Bring your skills, drive, and ambition to.Jumpstart your career in Cape Town!.German-Speaking Customer Service Advisor.This Customer Service Advisor role at Concentrix is a great match if you:.Inte... Show more
Ready to put your sales skills to work in a fast-moving, digital-first environment?.We’re a growing UK-based cleaning company specialising in.Residential End of Tenancy cleaning.You’ll manage digit... Show more
As a Managed Services Specialist, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform.This is an execution-foc... Show more
