IT Support Technician (Durban)

PositionIT Support TechnicianPosition LevelIntermediatePosition TypeContractProject DurationTwelve (12) monthsLocationDurban, KZN, South AfricaReporting toOperations ManagerStart Date1 October 2025Travel RequiredNoneSalaryR 11 500.00 – R 13 800.00 pmDirect reportsNoneNumber of Candidates requiredOne (1)Role Summary Our client, operating in the Information Technology leasing /rental environment, seeks a proactive and analytical IT Support Technician to join their dynamic team. The primary focus for this role is to work closely with the IT Manager, end-users and service providers to ensure effective delivery of IT Administration, Support and Services. The incumbent will assist in coordinating and prioritising service delivery activities. This is a great opportunity to add to any CV. The main aim of this role is to help speed up IT Equipment Rollout, by ensuring minimal downtime on all service provider machines and being the first line of call for any issues relating to service provider machines. The technician will be required to inspect equipment upon receipt from suppliers, configuration and OS setup (imaging), deploy the machine to users, load any other software necessary for user to start working, decommissioning of old machines, attend to support queries e.g., on malfunctioning machines, diagnose faults on machines, fix the machine where possible and redeploy. The IT Support Technician is expected to study and understand our clients’ business and IT environments, draw-up the required documentation and report to superiors. The incumbent must have excellent knowledge of technology equipment, good knowledge of LAN / WAN networks, an ability to monitor company critical systems, internet services, email services and security management of the network and company equipment. The incumbent will be required to coordinate successfully all equipment related activities, prioritising impactful tasks over others while following up with service providers concerning deliverables. The successful candidate will be required to be in good health, be physically capable to carry and move heavy equipment around, work in a dynamic warehouse environment where noise, dust and constant change in a daily occurrence, not be afraid to take on new responsibilities, be able to work overtime on short notice and be committed to do so when asked, work well in a team environment to contribute to overall company success and to be flexible to assist other areas of concern when support functions not required. Desktop EnvironmentImplement new or upgrade security technologies;Ensure patches are tested and applied;Implementing Desktop application environmentExtensive Microsoft operating system experienceGood hardware knowledge across various OEM brands and laptop/PC’s/Tablet devicesWorking knowledge on Apple Mac products and basic MAC OS knowledge advantageousExcellent software knowledge on Windows XP, Vista, 7, 8/8.1 & 10Excellent knowledge of MS Office, setting up drivers, installing and configuring OSGood working knowledge of hardware specifications to laptops, PCs and related equipmentPerform BIOS upgrades across various OEM’s encompassing laptop, PCs and related equipmentInspect completed orders for aesthetic defectHardware configuration and OS set-upPerform equipment maintenance when requiredEnsure all equipment dispatched is completed to order specificationPerform diagnostics on all faulty equipmentRepair faulty machines as and when requiredAssist other areas and departments when required, may be out of normal work scope Network EnvironmentPerform proactive maintenance, trouble shooting, tuning and planning on infrastructure systemsExecute IT operations, changes and upgrades to reduce any adverse impact on clients;Ensure maintenance and optimisation of IT infrastructure and operations;Apply IT infrastructure and operations best practices; End-User EnvironmentEffective liaison with internal and external customers to enhance service levelsExcellent communication skillsProfessional, neat and presentable at all timesUser support i.e., on basic software packagesExcellent people skills & inter-personal skillsMust be organised and a self-starterMust be able to work independently and also in a team Qualification RequirementsIndustry related certification: A+ and N+ - a MUSTHighest level of technical education - must be completedIT Degree or 3-year diploma (Preferable)Fundamentals of Windows Server InfrastructureMicrosoft Office 365 (Excel, Outlook, PowerPoint, Word)Microsoft Windows 10 Work Experience RequirementsGeneral Support experienceIT Support specific experienceEquipment Repair experienceMinimum 5 years’ experience in a related IT warehouse or quality control environment Other RequirementsEnglish & Afrikaans proficiencyBe adaptable to dynamic work situations, work and cope under pressureSelf- starter, highly motivated and dependableAttention to work detail very importantHigh work ethic and ability to work with minimal supervisionMaintain and look after company assetsOwn transport is a MUST Application Documentation Required - 1 (one) PDF document containing the following:Your CV/ResumeCertified copies of CertificationsQualificationsMatric CertificateNational ID Valid Passport & Permit (international applicants)Drivers License (if applicable)