Shift Supervisor (Supply Chain)

Key Responsibilities

1. Shift Operations Management

• Lead shift-based warehouse operations including receiving, storage, picking, packing, dispatch, and returns.
• Allocate manpower and equipment based on workload and priorities.
• Monitor shift schedules, staff attendance, and ensure timely dispatch of orders.
• Verify receiving on SAP, perform daily checks on product condition, and enforce SOPs.
• Support local, regional (SDA), and export dispatch requirements.
• Conduct shift handovers to ensure continuity and address any escalated issues.

Key Metrics:

• On-time dispatch rate
• Order fulfilment and picking accuracy
• Stock captured on SAP within 24 hours
• Scanning and SOP compliance

2. Inventory Control & Accuracy

• Maintain real-time inventory accuracy through cycle counts and reconciliations.
• Address discrepancies, stock variances, and monitor shrinkage.
• Support monthly stocktakes and manage obsolete/slow-moving stock.

Key Metrics:

• Inventory accuracy
• Shrinkage/loss rate
• Resolution time for stock discrepancies

3. Continuous Improvement & Problem Solving

• Identify inefficiencies and implement process improvements aligned with Lean and 5S principles.
• Lead small improvement initiatives and escalate recurring issues with actionable solutions.

Key Metrics:

• Downtime reduction
• Operational cost savings
• Productivity improvement rate

4. Communication, Administration & Reporting

• Ensure timely and accurate reporting of daily operations, exceptions, and performance metrics.
• Maintain shift records, dispatch documentation, and KPI tracking reports.
• Coordinate communication across departments and shifts.

Key Metrics:

• Timely submission of reports
• KPI updates and accuracy of documentation

5. People Management

• Supervise and develop shift staff to meet performance and behavioural expectations.
• Manage attendance, leave, training, and performance feedback.
• Foster a high-performing team culture through coaching and support.

Key Metrics:

• Timely reporting to HR
• Successful performance management and training interventions

6. Governance, Risk & Compliance

• Ensure compliance with health & safety, environmental, and quality standards.
• Conduct safety inspections, enforce safe practices, and maintain high housekeeping standards.
• Manage FIFO/LOS practices and oversee quality control processes.

Key Metrics:

• Safety compliance
• Submission of health and safety documentation
• Adherence to 5S standards

Minimum Requirements

Education & Qualifications:

• Certificate in Logistics, Warehousing, Supply Chain Management, or related field (NQF 5 minimum).
• Diploma (NQF 6) preferred.

Experience:

• At least 3 years of experience in supply chain, logistics, or warehousing operations.
• Experience in shift-based work environments.

Technical Competencies:

• Proficiency in MS Office Suite, SAP, and warehouse management systems (WMS).
• Solid understanding of warehouse processes and controls.

Behavioural Attributes:

• Strong leadership and problem-solving skills.
• Effective communicator, resilient under pressure, and results-oriented.
• Proven ability to coach and manage diverse teams.
• High attention to detail and commitment to continuous improvement.