Reservationist

Minimum Qualifications

• Grade 12 (Matric) or equivalent.
• Certificate or Diploma in Hospitality Management, Tourism Management, or a related field is advantageous.

Experience

• Minimum of 2 years' experience as a Reservationist in a game lodge, safari lodge, hotel, or luxury hospitality environment is essential.
• Experience using a Property Management System (PMS) such as Opera, Protel, Semper, or similar.
• Experience working with online booking platforms and travel agents.
• Previous experience in a luxury lodge or safari environment is highly advantageous.

Knowledge

• Lodge reservation procedures and room inventory management.
• Safari lodge operations and guest itinerary planning.
• Property Management Systems (PMS).
• Online booking platforms and OTA management.
• Guest service and luxury hospitality standards.
• Basic revenue management principles.
• Microsoft Office Suite.
• General hospitality administration.

Skills & Competencies

• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• High attention to detail and accuracy.
• Ability to multitask and work under pressure.
• Strong problem-solving and time management skills.
• Ability to coordinate guest itineraries and special requests.
• Sales and upselling skills.
• Computer literacy with experience using reservation systems.

Personal Attributes

• Friendly, professional, and guest-focused.
• Passionate about hospitality and wildlife tourism.
• Well-presented with excellent interpersonal skills.
• Reliable, organised, and trustworthy.
• Calm under pressure with a proactive attitude.
• Team player with a commitment to exceptional guest experiences.

Additional Requirements

• Minimum of 2 years' experience in a reservations role is essential.
• Experience in a game lodge or luxury hospitality environment is preferred.
• Willingness to work weekends and public holidays.
• Own reliable transport is advantageous.
• Live-in accommodation may be required.
• No criminal record.
• Eligible to work in South Africa.