Shop Manager

A well-established and respected tyre retail and service business in Mthatha is seeking an experienced and hands-on Shop Manager to lead its operations. This is an excellent opportunity for a motivated leader with strong automotive or retail management experience who is passionate about customer service, operational excellence, and driving business performance.

Key Responsibilities

• Manage the day-to-day operations of the tyre shop, ensuring efficient workflows and excellent service delivery.

• Lead, supervise, schedule, and develop the shop team to maximise productivity and performance.

• Deliver exceptional customer service by resolving enquiries and complaints professionally.

• Oversee tyre fitting, balancing, wheel alignment, and related workshop services to ensure quality standards are maintained.

• Drive sales growth by promoting tyres, services, and value-added products.

• Build and maintain strong customer relationships to encourage repeat business and referrals.

• Manage inventory, stock levels, stock rotation, and product displays.

• Ensure workshop equipment and tools are properly maintained and operational.

• Monitor daily cash handling, expenses, and financial performance.

• Prepare regular reports on sales, stock, and operational performance.

• Ensure compliance with company policies, health and safety regulations, and industry best practices.

• Support local marketing initiatives and promotional campaigns to increase customer traffic and sales.

Minimum Requirements

• Proven management experience within the automotive, tyre, or retail industry.

• Previous experience managing a tyre fitment centre or automotive service workshop will be highly advantageous.

• Strong leadership and people management skills.

• Sound knowledge of tyre products, fitment services, and industry practices.

• Excellent customer service and communication skills.

• Strong organisational, planning, and problem-solving abilities.

• Experience managing stock, budgets, and sales performance.

• Good financial and business acumen.

• Knowledge of health and safety requirements within an automotive environment.

• Willingness to work flexible hours, including weekends and public holidays when required.

Please note that only shortlisted candidates will be contacted. Should you not receive a response within 14 days, kindly consider your application unsuccessful.