This job offer is not available in your country.
Implementations Specialist (Customer Onboarding Specialist)
BoldrCape Town, Western Cape, ZA30+ days ago
Job type
- Quick Apply
Job descriptionMeaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY Collaborate with project managers to create and maintain project schedules, task lists, and timelines. Assist in developing project plans, objectives, deliverables, and resource allocation. Assist implementation projects while partnering closely with our clients' technical sponsors on configuration and testing. Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities. Complete technical setup of Blaze workflows including integrating their social media accounts, websites, and email providers with Blaze. Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality. Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers. Proactively identify implementation risks and mitigate them effectively and efficiently Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration. Support the customer success plans, by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results. Create and maintain detailed documentation related to client configurations, customizations, and Quickly establish / nurture rapport and a positive relationship with customer stakeholders. Fostering strong relationships with Customer Success and cross-functional teams to holistically address customer issues and provide additional insights from a customer perspective. Reporting and tracking bugs and enhancement requests affecting users. Participate in training and development opportunities to enhance project management skills. Seek guidance from project managers and contribute to continuous improvement initiatives. Curious and authentic, just like us! #beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction Bachelors in Arts / Bachelors in Science or equivalent degree. 2-3 years of relevant work experience in a related role (which may include technical support, project management / coordination, product implementation, account management, customer success, among others). Background and strong interest in B2B Enterprise SaaS Implementation and HR domain experience. Proficiency in configuring and customizing platforms. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps. Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace. Strong organizational and time management skills with the ability to juggle multiple projects. Proficiency for data analysis and process / operations improvement. Detail-oriented with a proactive approach to problem-solving. Ability to work collaboratively within a team and adapt to changing project requirements. Expertise in social media and SEO marketing Previous experience working in or with small businesses Previous experience working with software engineering teams to develop product Private Health Insurance Paid Time Off Training & Development
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
WHAT IS YOUR ROLE
As an Implementation Specialist, you will play a key role in the successful onboarding and implementation
of the platform for our clients. This position involves working closely with clients, understanding their
business requirements, configuring the system, and providing training and support to ensure a smooth
transition. The Implementation Specialist is a critical member of the Professional Services team and also provides assistance to the Customer Success Teams. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to delivering high-quality service.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic and Authentic.
WHAT WILL YOU DO
training materials.
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
YOU HAVE…
NICE TO HAVE…
Benefits
Create a job alert for this search
Onboarding Specialist • Cape Town, Western Cape, ZA
Related jobs
- Promoted
Customer Success Operations Manager
Call Centre StaffingTygervalley, South Africa Lead recruitment efforts to attract top talent for client response and administrative functions.Provide leadership, set clear targets, and create a collaborative, high-performance culture.Equip tea...Show moreLast updated: 30+ days ago
- Promoted
Network Customer Relationship Manager (CH1163)
CapitalHStellenbosch, South Africa Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a.This role is responsible for managing and expanding relationships with digital & banking payment ...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Analyst (Stellenbosch)
CuriskaStellenbosch, South Africa Job Title : Help Desk Operations and Technical Support (Stellenbosch).Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure.This role foc...Show moreLast updated: 30+ days ago
- Promoted
Senior Software Engineers (CH1129b)
CapitalHStellenbosch, South Africa Join a world-class team developing high-performance, distributed telecom systems.Our client, a medium-sized engineering company based in Stellenbosch, specializes in the design, development, integr...Show moreLast updated: 30+ days ago
- Promoted
Business Solutions Developer
Network RecruitmentStellenbosch, South Africa Our client is on the lookout for problem-solvers who have experience in logistics, supply chain, or transport.If you know how vital system efficiency is to keeping things moving, and if your approa...Show moreLast updated: 30+ days ago
- Promoted
System Implementation Specialist
Communicate RecruitmentCape Town, South Africa Lead end-to-end system implementation projects.Collaborate with internal teams to ensure systems align with operational needs.
Troubleshoot and resolve issues to ensure smooth runnings of operations...Show moreLast updated: 30+ days ago
- Promoted
Intermediate QA Analyst
WatersEdge SolutionsStellenbosch, South Africa Remote (South Africa-Based, with Quarterly In-Person Team Events in Stellenbosch).SaaS | Digital Product Development | Quality Assurance.
WatersEdge Solutions is hiring an analytical and detail-orie...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Analyst (CH1160)
CapitalHStellenbosch, South Africa Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a.This role supports the development and delivery of innovative payment products by translating bus...Show moreLast updated: 18 days ago
- Promoted
Product Manager (CH1164)
CapitalHKuils River, South Africa Our client, in the Credit industry, has an exciting opportunity available in their Product Portfolio Department for a Product Manager.
The Product Managers responsibility is to bridge the gap betwee...Show moreLast updated: 25 days ago
- Promoted
Client Onboarding & Implementation Specialist
MeltwaterCape Town, ZA Job title : Client Onboarding & Implementation Specialist.Job Location : Western Cape, Cape Town.As a Meltwater Client Onboarding & Implementation Specialist to support the EMEA market, your primar...Show moreLast updated: 30+ days ago
- Promoted
System Implementation Specialist (SAGE X3)
Communicate RecruitmentCape Town, South Africa As the System Implementation Specialist, your duties include the following : .Lead and oversee the nationwide implementation of SAGE X3, replacing existing ERP platforms.
Collaborate with cross-functi...Show moreLast updated: 30+ days ago
- Promoted
Customer Resolution Analyst
Mindmatch ConsultingCape Town, South Africa This is not your ordinary customer service role, this needs someone with a curious mind, who has done Tier 3 customer service.
Well spoken, must have customer service – at least 4 years, must have r...Show moreLast updated: 30+ days ago
- Promoted
- New!
Technical Application Specialist
MH SolutionsCape Town, South Africa The position requires delivery of technical expertise and application support to Sales Area Managers and Customers, guiding product development, managing projects, and training teams to strengthen ...Show moreLast updated: 13 hours ago
- Promoted
Application Support Specialist - (Mobile App & PWA Support)
ABC WorldwideCape Town, South Africa Job Title : Level 2 (L2) — Application Support Specialist (Technical Support).Location : Remote / South Africa.Availability : 24x7x365 via structured on-call rotation (1 week on / 1 week off).Reports ...Show moreLast updated: 30+ days ago
- Promoted
Operations Project Implementation Specialist - CA(SA) - Asset Management
Strategic PersonnelCape Town, South Africa A leading Investment Management company is seeking a recently qualified CA(SA) with ideally 1-2 years post qualifying working experience to complete a 6 month fixed term contract.There is a possibi...Show moreLast updated: 3 days ago
- Promoted
Technical distributions specialist
Career CustodiansCamps Bay, South Africa The Technical & Distribution Specialist is responsible for the technical implementation of all distribution streams, including rate codes, promotions and room plan setups in-line with strategic bus...Show moreLast updated: 30+ days ago
- Promoted
Customs Specialist
Frank ConsultBrackenfell, South Africa Our client, a leading logistics and trading firm, is seeking an experienced.This role is pivotal in ensuring full compliance with customs regulations, accurate and timely submission of documentatio...Show moreLast updated: 30+ days ago
- Promoted
Software Engineer â Technology Innovation
Communicate RecruitmentStellenbosch, South Africa My client, a legendary guild of technological pioneers, seeks a Software Engineer to join their elite Technology Innovation party.
Within this campaign, youll face formidable challenges, experiment ...Show moreLast updated: 13 days ago