Lead AI Platform Engineer

Lead AI Platform Engineer

Department : Product Development

Employment Type : Permanent - Full Time

Location : Cape Town

Reporting To : Head of Development and R&D

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Platform Engineer to join our team.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Role Purpose

In this role, you will design and develop the internal infrastructure that powers scalable, secure, and reusable AI capabilities across our platforms and customer-facing solutions.

You’ll be responsible for building SDKs, orchestration frameworks, and developer tools that accelerate AI innovation and enable teams across the business to deliver high-impact solutions efficiently and consistently.

Key Responsibilities

• Develop modular, well-documented SDKs and internal tooling to support AI development and deployment.
• Build orchestration frameworks for LLMs and Retrieval-Augmented Generation (RAG) pipelines.
• Collaborate with cross-functional teams including Product, Engineering, and Sales to understand requirements and deliver robust solutions.
• Implement observability and audit tooling to ensure transparency and traceability in AI systems.
• Maintain versioning and documentation standards for internal tools and frameworks.
• Stay current with emerging AI technologies and contribute to experimentation and continuous improvement.

Skills, Knowledge and Expertise

Core Competencies

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include :

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

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