Sales And Technical Support Manager

My client is seeking a Sales and Technical Support Manager to join their company.

Duties

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers' technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements
• Liaise between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer’s business and provide them with packaging solutions, not just bottles

Minimum Requirements

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