Strategic Panel Counsel Manager (REMOTE)

Strategic Panel Counsel Manager (REMOTE)

Virtual

Job Description

Posted Tuesday, October 7, 2025 at 4 : 00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our claims litigation management department is currently seeking a Strategic Panel Counsel Manager to join our growing team. We offer a flexible hybrid work model that supports a blend of in-office and remote work. Fully remote work arrangements are also considered. This is a Full Time / Exempt role.

POSITION OVERVIEW :

This position plays a key role in Hanover’s panel management program, providing strategic oversight and operational leadership across a portfolio of outside counsel firms. The role serves as a liaison with Claims to align panel composition with litigation goals and business priorities. Responsibilities include evaluating firm performance, facilitating onboarding and engagement, and managing communications related to rate changes and strategic updates. The candidate will leverage data analytics and reporting tools to assess firm effectiveness, recommend improvements, and support cost control initiatives. Additional duties include maintaining the panel counsel database, overseeing the vendor e-billing registration process, and contributing to cross-functional initiatives that advance legal operations and litigation strategy.

IN THIS ROLE YOU WILL

Strategic Oversight

• Serve as a strategic liaison with Claims to align on evolving panel needs, litigation goals, and operational priorities.
• Manage a portfolio of law firms, ensuring consistent performance, strategic fit, and alignment with business objectives.
• Assess law firm performance against the Hanover’s performance expectations and deliver actionable insights for continuous improvement.
• Participate in cross-functional initiatives and enterprise projects to support litigation strategy and legal operations transformation.

Relationship Management

Data & Analytics

Operational Excellence

Process Improvement

WHAT YOU NEED TO APPLY :

PHYSICAL DEMANDS & WORK ENVIRONMENT :

CAREER DEVELOPMENT :

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS :

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include :

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex / gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at : and include the link of the job posting in which you are interested.

Privacy Policy :

To view our privacy policy and online privacy statement, click here .

Applicants who are California residents :

To see the types of information we may collect from applicants and employees and how we use it, please click here .

Compensation :

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

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