National Client Manager

Our client in the Manufacturing industry is currently looking for a National Client Manager, in Pretoria, Gauteng.Responsibilities : Analyze market segments to identify key areas for growth.Contribute to development strategies for clients within the specified portfolio, ensuring a targeted approach to meet diverse client needs.Conduct thorough competitive analysis to understand market positioning, strengths, and weaknesses relative to competitors.Stay abreast of industry trends, consumer behaviors, and technological advancements.Contribute to innovation in the commercial team.Establish clear, measurable targets for clients within the specified portfolio.Contributes to the development and execution of effective account strategies to drive revenue growth.Ensure a seamless and positive client experience across all touchpoints.Proactively engage with clients within the specified portfolio to understand their needs, expectations, and challenges.Develop deep, trust-based relationships through regular communication and personalised interactions.Conduct regular face-to-face or virtual meetings with clients in the specified portfolio to discuss their business needs, review performance, and identify opportunities for collaboration and growth.Maintain effective feedback mechanisms, such as surveys and review meetings, to gather client insights and address any concerns promptly.Develop and implement comprehensive account management and business plans for clients within the specified portfolio.Clearly articulate the company's value proposition across its service suite to clients within the specified portfolio.Gather comprehensive market intelligence through various sources, including industry reports, competitor analysis, customer feedback, and market surveys.Analyse market trends to identify emerging opportunities and threats.Benchmark performance against key competitors.

Identify strengths, weaknesses, opportunities, and threats (SWOT analysis) to develop strategies that differentiate the company's and client's offering.Contribute to the formulation and execution of market entry strategies for new geographic regions or client market segments.Deliver against service levels agreements for clients within the specified portfolio.Use a balanced scorecard approach to measure performance across multiple dimensions, such as financial outcomes, client satisfaction, internal processes, and learning and growth.Schedule regular performance reviews at the client, team and individual level.Maintain robust data collection systems to capture relevant performance data from various sources.Analyse performance data to identify trends, patterns, and insightsInform the development and maintenance of performance dashboards that provide real-time visibility into key metrics.Maintain a culture of continuous improvement by encouraging teams to learn from both successes and failures.Ensure that all team members understand and and are aligned with the company's mission and strategic goals.Enable team-building activities and initiatives to strengthen relationships, improve communication, and promote collaboration among team members.Inform and participate in recognition and reward programs to celebrate achievements and motivate team members.Provide regular, constructive feedback to team members on their performance.Conduct performance reviews and development planning sessions for direct reports.Inform and participate in team recruitment processes where applicable.Inform and participate in team onboarding processes where applicable.Inform and participate in team development processes.Inform and participate in mentorship processes.

Requirements : Bachelor's Degree in Commerce, Business Administration, or equivalent qualification.3 years of experience in commercial roles within the FMCG industry Essential.Proven track record of successful key client account development strategies that resulted in significant growth.Extensive experience in managing multiple client accounts.Ability to develop and execute long-term commercial strategies.Ability to inspire and guide teams to achieve exceptional results.Proficiency in analysing market trends, financial data, and performance metrics.Expertise in negotiating and managing high-value contracts with key clients.Ability to communicate both verbally and in written format, to effectively convey strategies and build relationships.Deep understanding of customer needs and the ability to develop strategies that enhance customer satisfaction.Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Remuneration : R

• – R
• per month dependent on qualification and experience.

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