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DC-Employee Benefit Advice Specialist - 1DP (Sandton)

DC-Employee Benefit Advice Specialist - 1DP (Sandton)

Discovery LimitedZA
30+ days ago
Job description

Job title : DC-Employee Benefit Advice Specialist - 1DP (Sandton)

Job Location : Gauteng,

Deadline : November 06, 2025

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Key purpose

  • The Employee Benefit Advice Specialist plays a critical role in providing employees with comprehensive support and guidance on their health-related benefits. Key responsibilities involve onboarding new hires onto the Discovery Health Medical Scheme (DHMS), facilitating enrolment in Vitality, and introducing GAP cover as part of the onboarding process.
  • The specialist is further responsible for managing escalated medical aid-related queries from all staff, ensuring service excellence, maintaining compliance, supporting key internal events, preparing reports, and contributing to ad hoc strategic initiatives.

    • Key Outputs

    The successful individual will be required to perform on, but not limited to the following key outputs :

  • Timely Enrolment : Successfully onboard all new hires onto the Discovery Health Medical Scheme (DHMS) within their first month.
  • Vitality Program Participation : Promote enrolment in Vitality Premium, and where not feasible, ensure enrolment in Vitality Active.
  • GAP Cover Marketing : Introduce GAP cover during onboarding and capture selections for activation.
  • Ongoing GAP Cover Engagement : Promote GAP cover to the existing portfolio to enhance overall benefit participation.
  • Effective Escalation Management : Manage and resolve all escalated medical aid issues efficiently, ensuring employee satisfaction.
  • Member Service Excellence : Provide prompt and effective assistance to all members, ensuring positive service experience.
  • Accurate Administration : Complete all daily administrative tasks accurately and efficiently to support seamless operations.
  • Compliance Adherence : Submit and upload all required compliance documents timeously, maintaining a low DPMO (Defects Per Million Opportunities) score.
  • Ad hoc Projects : Participate in ad hoc projects that align with the strategic vision of Discovery Connect.
  • Active Event Participation : Actively support Core Induction Day 1, Vitality in Action Day events, and other key team activities.

    • Personal attributes and skills

    The successful individual will be required to demonstrate the following competencies :

  • Action oriented
  • Communicates effectively
  • Builds networks
  • Drives results
  • Ensures Accountability

    • Qualification & Experience

    Essential Requirements :

  • Matric
  • RE5 certification
  • 1-2 years’ experience in a client-facing advisory role

    • Advantageous Requirements :

  • NQF level 4-6
  • RE1 certification
  • Accreditation to sell Health and Life products
  • Tertiary Qualification in Financial Planning
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    Specialist Sandton • ZA