Franchise Enablement Consultant

Franchise Enablement Consultant

A leading Financial Service Provider (FSP) with a national presence in South Africa seeks a dynamic and driven Franchise Enablement Consultant to join its Short-Term Insurance division. With a robust network of 280 financial advisers, including 50 specialized short-term insurance experts, and partnerships with 122 product providers, this organization is a titan in financial planning and advice. The company is committed to delivering industry-leading solutions while adhering to principles of fairness, integrity, and client-centricity.

Job Overview

Job Title : Franchise Enablement Consultant

Reporting to : Franchise Enablement Manager

Business Unit : Short-Term Insurance

Location : Centurion

The Franchise Enablement Consultant plays a pivotal role in empowering the organizations expanding short-term insurance franchise network. This exciting position drives the success of franchisees by embedding a powerful value proposition, championing operational excellence, fostering technology adoption, and ensuring compliance with regulatory standards. The role is perfect for a proactive, tech-savvy professional with a passion for building relationships, driving performance, and delivering exceptional support in a fast-paced, principles-driven environment.

Key Responsibilities

The Franchise Enablement Consultant will ignite the potential of the franchise network through the following responsibilities :

Value Proposition Enhancement & Delivery

Champion the Value Proposition : Actively embeds and promotes the organizations compelling value proposition across the franchise network, ensuring franchisees fully embrace its benefits.

Empower Franchisees : Guides franchisees in leveraging comprehensive operational, marketing, and compliance support to maximize their success.

Build Strong Connections : Cultivates trusted relationships with advisers, fostering collaboration and open communication.

Provide Tailored Support : Delivers customized guidance to meet the unique needs of each franchise.

Drive Engagement : Facilitates regular check-ins, progress reviews, and feedback sessions to keep franchises aligned with strategic goals.

Serve as the Go-To Expert : Acts as the primary point of contact for franchise enablement, ensuring seamless operational support and swift resolution of challenges.

Franchise Vesting & Capability Development

Set High Standards : Embeds and monitors consistent operational standards across the franchise network to ensure excellence.

Boost Performance : Identifies performance gaps and collaborates with franchisees to develop and execute improvement plans.

Mitigate Risks : Assesses and mitigates operational and advice-related risks, ensuring compliance with organizational and regulatory standards.

Lead Training Initiatives : Delivers engaging training on risk policies, regulatory expectations, best practices, and the organizations cutting-edge technology ecosystem.

Resolve Issues : Investigates incidents of non-compliance, implementing corrective actions to prevent recurrence.

Support Onboarding : Guides new franchises through a seamless onboarding process, ensuring smooth integration of business processes.

Foster Collaboration : Facilitates knowledge sharing and peer learning among franchisees and advisers to drive collective success.

Innovate Continuously : Contributes ideas to enhance the franchise enablement strategy, keeping it dynamic and forward-thinking.

Promote Technology Adoption : Monitors technology utilization, troubleshoots user issues, and champions efficient, tech-enabled operations.

Principles and Culture

The Franchise Enablement Consultant thrives in a principles-driven environment, embodying the following core values :

Client First : Places client needs at the heart of every decision.

Integrity and Fairness : Acts with honesty and impartiality in all interactions.

Objectivity : Provides unbiased, client-focused advice and solutions.

Competence : Maintains high professional standards and expertise.

Confidentiality : Safeguards sensitive client and business information.

Diligence : Approaches tasks with thoroughness and care.

Transparency : Communicates openly and clearly.

Professionalism : Upholds ethical conduct in every aspect of the role.

Qualifications and Experience

Education : A business-related qualification (e.g., Business Administration, Insurance, Operations Management, Risk Management, or related field).

Regulatory Requirement : RE5 certification (essential for financial services roles in South Africa).

Experience :

Proven expertise in short-term insurance.

35 years in a client-facing, operations, training, or enablement role.

Exposure to supporting decentralized teams or multi-branch operations.

Skills and Competencies

Interpersonal Excellence : Builds strong, trusted relationships with advisers and franchisees.

Insurance Expertise : Demonstrates a practical understanding of short-term insurance processes.

Communication Mastery : Communicates clearly and effectively, both verbally and in writing.

Tech Savviness : Excels in using InsureTech platforms and confidently trains others on digital tools.

Attention to Detail : Maintains a sharp focus on accuracy and precision.

Initiative and Accountability : Takes ownership of tasks and drives results with a proactive mindset.

Other Requirements

Drivers License : Valid drivers license required.

Travel : Enthusiasm for national travel to support franchises across South Africa.

Why This Role Excites

The Franchise Enablement Consultant is at the forefront of transforming the short-term insurance landscape. This role offers the opportunity to :

Make an Impact : Empower franchisees to achieve their full potential and deliver exceptional client outcomes.

Drive Innovation : Champion the adoption of cutting-edge technology to streamline operations.

Build Relationships : Forge meaningful connections with advisers and franchisees nationwide.

Grow Professionally : Contribute to a dynamic enablement strategy in a respected, client-centric organization.

Join a team that values excellence, integrity, and innovation, and take your career to new heights as a Franchise Enablement Consultant!