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Director of Operations
No Joke MarketingWorkFromHome, KwaZulu-Natal, South Africa1 day ago
Job descriptionLead the Weekly Scalable Meeting; update scorecards, rocks / OKRs, risks, and decisions. Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline → staffing → delivery → cash flow. Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control). Review GHL dashboards for pipeline velocity, conversion, retention / expansion; ensure tight handoffs with CX. Present the Monthly Operating Review (revenue / margin, NRR / GRR, delivery quality, NPS / CSAT, forecast accuracy, risks). Translate annual plans into Quarterly OKRs / Rocks and align budgets, headcount, and initiatives. Sponsor continuous improvement : SOP modernization, automation in GHL / ClickUp, AI-assisted workflows, and cost control. Refresh Scalable OS artifacts (V / TO equivalents, governance, playbooks); conduct org design reviews and succession planning. Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency. Model people-first leadership : clarity of roles, psychological safety, crisp communication, and high ownership. Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics. 5 - 10+ years scaling operations in agency / consulting / SaaS-adjacent environments with demonstrated P&L impact. Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy. Scalable (or equivalent) for goals / scorecards / OKRs and meeting rhythms—expert level. ClickUp admin / governance, capacity modeling, delivery economics—advanced. Go High Level (GHL) pipelines / automations / attribution / lifecycle analytics—advanced. Data integrations across ClickUp ↔ GHL ↔ finance; KPI architecture and workflow automation. High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery / PMO, CX, and Marketing. Decision athlete : fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms. Revenue & Margin : On-time / on-budget delivery rate; target gross margin. Clients : NPS / CSAT, GRR / NRR, expansion rate, time-to-value. Execution : Forecast accuracy, capacity utilization, cycle time, WIP control. People : Time-to-productivity, regrettable attrition, leadership bench readiness. Systems : Data accuracy across Scalable / ClickUp / GHL; automation coverage of key workflows. Compensation Location : Fully remote (US / Global) Education : Bachelor’s required; MBA or equivalent experience preferred Tech : Modern laptop, strong broadband, camera / headset suitable for executive meetings
We’re seeking a world-class Operations Manager to be the CEO’s primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth.
In this fast-paced role, you’ll turn strategy into repeatable, measurable outcomes. You’ll orchestrate planning and delivery across Revenue Operations, Delivery / PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance.
If you’re a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you.
Key Responsibilities
Leadership Operating Rhythm
- Run the daily / weekly operating cadence : drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.
- Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods / teams.
- Safeguard data integrity across ClickUp (work), GHL (pipeline / revenue / CS), and financial systems.
Weekly Cross-Functional Execution
Performance & Planning
Scaling Foundations
People & Culture
Requirements
Experience & Scope
Operating Systems & Tools
Leadership & Communication
Success Metrics (Illustrative)
$3,500 - $6,000 Per Month
Job Profile
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Director • WorkFromHome, KwaZulu-Natal, South Africa
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