Role Purpose
The successful candidate will act as the day-to-day liaison between insurers and designated commercial clients, delivering high-quality service and identifying opportunities for growth through cross-selling. The role demands strong technical underwriting knowledge, excellent client relationship skills, and the ability to manage renewals and risk exposure effectively.
Key Responsibilities
Underwriting & Client Servicing
- Provide prompt and professional service to clients in relation to their commercial insurance needs.
- Address coverage queries, conduct policy checks, and manage endorsements.
- Analyse contracts and exposures, ensuring clients are adequately protected.
- Support renewal processes in collaboration with Account Executives and marketing teams.
- Bind policies and handle all documentation in line with company standards.
Client Relationship Management
Develop and maintain positive client relationships through regular communication.Educate clients on insurance coverage, exclusions, and risk exposures.Assist clients with appropriate coverage changes and risk mitigation strategies.Resolve queries related to claims or service issues efficiently and courteously.Identify opportunities for cross-selling within the existing portfolio.Renewal & Compliance Processes
Assist with marketing, negotiation, and analysis of alternative renewal options.Handle renewals independently where applicable, according to internal procedures.Ensure compliance with all FSCA and company requirements.Maintain accurate and up-to-date records for all client interactions and financial transactions.General Administration
Produce insurance certificates, policies, and other relevant documentation in a timely manner.Support the preparation of client insurance portfolios.Follow up on underwriting survey requirements and manage diary actions accordingly.Monitor client satisfaction and take appropriate steps to address concerns.Candidate Profile
Minimum Qualifications :
Matric / Senior CertificateRE5 Certification (Essential)NQF Level 5 Insurance Qualification (120 credits, FSCA-recognised) EssentialClass of Business :Short Term Personal Lines Essential
Short Term Commercial Lines EssentialExperience & Competencies :
Minimum of 2 years experience in commercial lines underwritingProven track record of product-specific training (mandatory)Demonstrated compliance with CPD requirements (current cycle)FSCA registered Representative (no debarments or pending cases)Strong communication skills and client service orientationProficiency in Microsoft Word, Excel, Outlook, and online platformsBilingual proficiency is an advantageThis is an exciting opportunity for an experienced commercial underwriter to grow within a stable and respected organisation.